Cricket Wireless Authorized Retailer — Local services in Arkansas City

The shorter red head girl (Nichole) was very rude to us when we came in to add lines. It was my intent to add 3 lines of service today. My daughter and I were the only one in the store and she did not even greet us as we entered. I approached and waited to be greeted and when still not greeted I said hello and told her why we were here and she continued doing whatever it is she was doing behind the desk. I sat down and asked to add a line and from there she was unclear on much of the instruction and information. She was rude when I asked for clarification and rolled her eyes often and bobbled her head at us. When I asked for clarification she seemed irritated and dismissive. I made a decision on what route we would take and she was on her phone so I asked if she was busy and her response was that she was listening to us. The other worker, Jesseca, went over to assist my daughter and attempted to clear up some confusion. Then Jesseca went back to the back room and Nichole continued to not communicate and seemed irritated by my questions. I reframed my confusion and then her next explanation made sense so I vouced that that was not what I was understanding before. She rolled her eyes and stated that she had explained it several times. So I confronted the attitude and she said she had none and that I needed to leave. I explained why I was perceiving otherwise and was told I was wrong and to leave. I asked for her managers number. She refused to give me the management's name or personal number saying she was not allowed to give it out. I clarified I wanted a way to contact her and I grabbed a business card off the desk and asked for the name and she gave me the first name. Her manager then called her and she spoke to her on the phone and I heard her argue with the manager that she was not rude and that she had explained it plenty and that she didn't mean to sound like that but not once did I get to talk to the manager. She came back out and told me to leave. I asked if she was refusing me service now, and she said she had "trespassed me" and I needed to leave. I called the number given and spoke to Jesseca who was polite and offered to pass my information on to the manager apologizing for how we...

I purchased a Moto G Stylus from this location on Saturday, March 15th. My receipt was text to me at 3:35pm that day. While there, Stacy realized none of the screen protectors were fitting on the phone correctly, the edges were not sticking. She tried roughly 6 different screen protectors and assumed that her batch must have been bad. To compensate for the screen protector I'd already paid for, she gave me a wall charger. I then ordered a screen protector off Amazon, but that one wouldn't fit either. I then purchased a Motorola brand screen protector, but that one would not fit. I called Stacy that week (I believe Wednesday, the 19th) and explained about the screen protectors and she said her new batch wasn't in yet and I could come in to get one when they arrived). I returned to the store on Saturday the 22nd (one week later) around 2pm, and the employee (I believe Nicole) tried another screen protector. She was pressing very hard on the edges, trying to force the screen protector to stick and I asked if it was working. She did not respond. I then asked for my phone. She said it wasn't working, would not let me see how the screen protector was fitting/not fitting on my phone, took the screen protector off and handed me my phone. I then asked for a refund and she refused, saying I was over the 7 day mark. Stacy then starts talking through another phone's speaker (I hadn't even realized she was dialed in listening to this entire exchange) and told me that I should contact Motorola for a replacement. I was simply ripped off. Now I have a phone that screen protectors won't fit. My husband has the same phone without this issue. It's an issue with this particular phone's screen. Unprofessional all around and I'd love to reach out to someone with Cricket beyond Stacy, but I was refused the information of any manager higher than her. Do yourself a favor and make the drive to a different...

Jesseca was absolutely amazing! She was so nice, knowledgeable, helpful, she worked quickly and efficiently and applied the screen protector flawlessly! Made a stressful process fun and enjoyable! She greeted every customer that came in and was VERY personable. I don’t typically enjoy having to go through the process of getting a new phone. I find it to be overwhelming, frustrating, and stressful but she made the transition quick and easy! I’ll only go in for help if she’s the one working! Give this...