Mattress Warehouse of Arlington - Pentagon Row — Local services in Arlington

It's too bad that Google does not allow 0 star reviews. The punchline is that Kevin opened a credit card for 12-month 0% financing without my authorization when I expressly and directly told him that I would not allow any credit inquiries before we closed on our home. Notwithstanding my express instruction, Kevin opened a credit card in my name without my authorization. The credit card is now on my credit report even though we did not end up purchasing a mattress from Mattress Warehouse. As they say: buyer beware. For those curious, here is the longer story:

My fiance and I walked into Mattress Warehouse looking for a king size mattress for our first home. Kevin was available and helped us. The experience started out positive with Kevin very attentive and clearly trying to appease us to get the sale. He was patient and listened to our needs - he even went so far as to compliment what a great match my fiance and I seemed to be for each other. Typical sales tactics.

Kevin advised us that there was 0% 12-month financing available without any mention of a required credit card. Kevin also advised that the store was running a special that would take $400 off the price of a mattress. We spent a couple of hours trying different mattresses and eventually settled on a Tempur Pedic option.

We sat down to finalize the sale. Once we made it clear that we were going to make a purchase, we saw a different side of Kevin. Now that we were ready to buy the mattress, all of a sudden the $400 discount only applied to pillows and accessories - not the price of the mattress. Moreover, Kevin "accidentally" overcharged us for the mattress cover that we decided to add. Once we pointed this out, he corrected it explaining that it was a mistake.

Kevin then put a credit card application in front of me without explaining what it was. Once I read it and realized what it was, I asked him why I needed a credit card application. He explained that the credit card was required to obtain the 12-month interest free financing. At this point, we were less than a week from closing on our house, and I explained that I would not authorize any credit inquiries before we closed on our house. Kevin said that was fine, and we could put down a deposit and complete the application and purchase after we closed on our home.

A week later, I got an alert on my credit report that a new credit card had been opened in my name . . . on the date that we visited mattress warehouse. I called the main line to get a refund for the deposit and let them know that the store opened a credit card - not only without my authorization, but in contravention of the express direction I had given. The main office contacted the store, and Kevin's associate had the audacity to call us and offer an additional free pillow if we still wanted to go through with the sale. The associate explained that Kevin opened the card "accidentally" - which sounded familiar given his previous overcharge of the mattress cover. Needless to say, we rejected that offer.

Be very cautious if you decide to do business with this store because we found Kevin, who is the manager, to be misleading multiple times. We are now dealing with the headache of trying to remove the unauthorized credit card from my...

I would like to take a few minutes to share my experience with (the collective) you. Have you ever walked into a store and felt like things were off to a great start, only for them to take a disappointing turn? That’s exactly what happened to me at this store last night, 9/3/24.

I entered the store, ready to purchase pillows for my new Tempur Ergo Pro Smart, and was greeted warmly, which initially made me feel welcomed and valued. Since I was the only customer, I had the associate’s full attention for several minutes. I explained what I needed, and she made some recommendations. While I was testing Bedgear pillows, another customer walked in, and the associate left me without any acknowledgment, leaving me lying on the bed with the pillows. She was preoccupied with the fact that the other customer had tried to enter through a locked door.

From that point on, the associate never returned to assist me directly. So, I started researching the pillows online to find answers to the questions I had intended to ask her. Meanwhile, her initial "Welcome to Mattress Warehouse" had turned into a full-blown conversation with the customer who arrived after me. I don’t mind when associates acknowledge new customers, but in this case, it was becoming clear that my business was no longer a priority, not according to her actions.

At one point, she did look in my direction to "check in" with me as she projected her voice across the room. However, she stayed near the newer customer, continuing to chat, after I told her I was researching the pillows online, still disregarding the fact that I had been there first. Her lack of effort to apologize or make me feel like my time and business mattered was disappointing.

Feeling ignored and undervalued, I decided to leave and visit a nearby store, hoping to purchase two high-quality pillows before the neighboring store closed. --Just curious: Has anyone else had a similar experience...

Fairly disappointed with my experience dealing with Mattress Warehouse. To make a long story short, we bought a kingsize mattress and boxspring. After 5 months, the bed formed a giant lump in the middle which was covered by the warranty. We submitted a warranty claim and eventually we were given store credit and 30 days to either replace the mattress with same model or chose a new one. We bought a much, much more expensive mattress. After spending about two and a half hours in the store, we completed the transaction and we were to that they would call us with confirmation that the exchange was approved and provide us with a delivery date. Throughout the next few days there was a lot of confusion on MW's end. We continued to receive redundant confirmation emails confirming that we had submitted a warranty claim, which was more annoying than anything else considering we were still waiting on confirmation that the exchange had been approved. Turns out the salesman that we worked with in the store submitted a new warranty claim rather than processed the transaction as an exchange. Finally, when the new bed was delivered the boxsprings were found to be damaged. I refused the delivery and had to reschedule for another day. This required me to take additional time away from work. We eventually received the set in good condition. We reached out to the Regional Manager to describe the issues we had. Unfortunately he ignored our emails and voicemails and we never heard back again. All in all, the initial defective mattress and then the damaged boxspring aren't the fault of Mattress Warehouse employees. However, I will say that we you reach out to express your concerns as a customer, you would expect a response. He doesn't have to offer me a free pillow or anything, but at least acknowledge that i...