Malabar Gold & Diamonds Artesia — Local services in Artesia

I had a horrible experience at this place today. We drove around 6 hours from a different state in hopes of getting some jewellery for my daughters. However, unfortunately my wife sprained her ankle the day we arrived and was struggling to walk.

Initially the experience was pretty standard, as when we first stepped inside the shop, we were greeted by the manager and by seeing the condition of my wife, was told to sit near the closest seat and that we would be further assisted from there. We were then assisted by a lady who pulled out a couple of the things that we wanted to see at first, but only about 10 minutes in we recognized her often getting distracted by her watch and a reluctant attitude towards getting things. She pulled out some models near my wife and said that we had to move to a different part of the store to see other ones, despite seeing my wife’s condition. We tried explaining but we complied and went there, but it was of little use. She pulled out a limited amount of new models which was not what we were looking for, so we asked if there was something in the collection behind her back that she could see if it matched our liking. She gave us an immediate “no” and told us to pick from one of the four or five models that we were not desiring. Keep in mind, during all this time, she was still getting distracted, quite reluctant to assist us, and also rushing us majorly, which increased as more time went on. Due to this unsatisfactory attitude, we limited our purchase greatly.

Moreover, while checking out and bagging, she put a pendant and a chain in one box, with another pendant in another. We asked her to give us another box to separate the pendant and the chain but she denied and told us that she was supposed to put all three in only one box but she has given us an extra box. I told her my situation in which i had to travel back 6 hours so we needed to put it in the trunk of my car, so i had to make sure that it did not get damaged and keep it safe, but she denied again. By seeing this conversation, the manager stepped in and told her to give us another box but she did not want to, but only did after she had no choice and argued with both myself and the manager. After this box issue was finished, she started asking me a lot of questions that seemed mocking to me because of her mannerisms and tone.

Overall, I am not coming back as well as would not recommend this store to anybody. Bottom line, they are not a customer based company, instead rushing them, and even worse, mocking them. If this goes like this, the reputation of this shop would be...

Great jewelry choices and excellent customer service. Highly recommend the franchise and the store in Artesia, California. Here are some details of our recent great experience. We recently had an opportunity to buy several pieces of jewelry from the Malabar Gold and Diamonds Showrooms in Dubai. After returning to the US, I wanted to make an exchange on one of the pieces due to some personal preferences of a family member. The store in Artesia, California, and the manager Mr Prem were very considerate and helped us work through it and exchange for another piece, even though the original purchase was made at another international store in their franchise. There was outstanding follow-through from both the Dubai and Artesia teams. We are very pleased. We realize that such a seamless and pleasant experience cannot be taken for granted. The store managers and sales people have been empowered to take decisions to truly help the customer. Also buying from a reputable and global brand with locations in several parts of the world gave us an important advantage. Kudos to the teams and management in the Malabar Gold and Diamond Franchises! I for sure will be going back to the franchise and the Artesia, California, stores for...

Absolutely Superb Customer Service from Dolly who helped me in locating the diamond ring of my choice amidst and from the beautifully displayed products at your prestigious store. She is an extraordinary and remarkable Customer Service Representative whose ability to pay attention, with such focus, concentration and above all her patience in helping a demanding customer as I am is truly commendable. I believe that she is and will be truly a great asset for your reputed company. I was very impressed with Dolly’s communication abilities in speaking in English and in Hindi made me feel very comfortable. I am a businessman and would like to hire some people like Dolly to handle sales and customer service. There are many stores I see on Pioneer Blvd. in the City of Artesia but your store definitely offers very excellent and attractive products, but I am encouraged to go back to your particular store mainly because of Dolly’s assistance and service granted to me during my visit. Wishing her the Best Happy...