DogGone Natural — Local services in Ashburn

I've heard so many great things about DogGone Natural prior to getting my new dog, so my expectations were set rather high. Luckily, the folks over at this store exceeded those expectations.

I walked in with my tiny yorkie in hand and was immediately greeted by an employee. I told her that I was looking for a gentle shampoo for my young pup and she guided me to the right product. I picked up my shampoo and decided to browse the store a bit.

Although overwhelming, there seemed to be a variety of items my pup, Guinness would love to try. I planned to come back in a few weeks to try some food out as I had just purchased something from PetSmart the day before.

Walked up to the register and I was greeted by someone who I believe was a manager/owner. I noticed him greeting customers by name as they walked in--huge plus. The manager noticed Guinness pretty quickly and started giving me awesome recommendations for her to snack on. After a few minutes of chatting, not only did he give me recommendations, but he sent me home with a boat-load of samples for Guinness to try!

We got home and Guinness chowed down on one of the products he gave me. Wish I would have asked his name, but I was so surprised by the awesome customer service, it slipped my mind.

Awesome service. Great products. Clean and...

We truly wanted to support this small business, especially since they carry many products our pup regularly uses. However, our most recent visit left us pretty taken aback. I had a voucher for one of the items and, after some initial confusion, I made it clear that I only wanted to redeem one voucher. Despite repeating myself several times — not just once or twice — the cashier still proceeded to ring up additional items I hadn’t agreed to purchase. In hindsight, I regret completing the transaction and wish I had simply walked away. The entire situation was not only uncomfortable but quite concerning. Being asked to redeem a product for a service, only to then be treated otherwise, is honestly a bit infuriating. While we’ve shopped there before, after this humiliating experience, we won’t...

It was bit hard for me to find this place at first- but don't let that deter you!

This is a boutique type pet store that has some of the dog foods you wouldn't find at the big box stores. They have toys and treats and it is just an inviting place to go.

They do allow dogs to come in the store! They also have bags outside with a little grass patch in case your pup needs a break.

They had a great food program that you should inquire about as well. I believe if I bought 12 bags of a certain type of dog food, I got one free. Don't quote me on this- but they write down every time I come so I know I am earning towards something!

Really like this place. It was also voted "Best of Loudoun 2017" which means I wasn't the only person to...