Luxe Lash Studio, LLC — Local services in Asheboro

I’ve been to this place twice already, this 3rd time I scheduled an appointment for just a lash removal. I scheduled the appointment at 5:30p.m. Around 10am (the day of the appointment) I received a phone call asking if I could come then, at the time I was busy so I informed the receptionist that I could make it there in about 1/1.5 hours. She assured me that, that was fine. I arrived at Luxe Lash studio at approximately 11:45am, when I approached the door it was locked. I called the business and nobody answered. So, I left a voicemail stating that I was at the studio and nobody was there. I left and went home and at approximately 2:30pm I received another call, this time from the actual esthetician. She proceeded to tell me that, “She thought I wasn’t coming so she left.” I told her that someone could’ve called me to let me know because I was fine with my original appointment time. She apologizes for the inconvenience and then proceeds to tell me that she has to cancel my 5:30pm appointment because the client before me would take up a lot of time. You can fathom how frustrated this made me. She did not offer anything to fix their mistake other than rescheduling to the next week. This was highly unprofessional and I will never return to this...

I made an appointment for this business on January 25, 2021 for an appointment today May 28, 2021 at 12. I was called yesterday to confirm my appointment. I arrived today at 12 to be informed that carina wasn’t there and if I received a call or text. I checked both and had not received either. I made this appointment during this day and time because my children would be in school and I would have the time to enjoy this as a birthday gift to myself. I would not be able to any other time. I appreciated being offered other dates and times but they could not work with my schedule. My time should also be respected. Especially when I made this appointment with ample time, and they did not contact me to inform me of the change. I do not recommend...

Had lashes done last week in 1 week time lashes fell out especially on Left eye. Called said they tend to shed this time of year…. Had them done before at another place and NEVER has happened.

After post this Carina, I think, reached out to me after exploring I was flying out tomorrow she said would stay and fix to make me happy. It means A Lot for her to stay when everyone else had already left for the Storm Ian coming . But she stayed just to take care of me and YES...