Gate House Gift Shop — Local services in Asheville

I was disappointed with my experience at the Biltmore Gatehouse Gift Shop. My wife and I like Biltmore wines and wanted to stock up while we were in town. Initially we planned to purchase around 6 bottles because that was all that would fit into our suitcase but we were told that it would only be $15 to have the wine sent to our house so decided to go this direction instead. We eventually selected 14 bottles which was great because apparently if you purchase more than 12, they give you a 20% discount. During check out we found out that if you ship more than 11 bottles, they charge $25 instead of $15 so we decided to take three with us. The person checking us out said that was not a problem. Then they said that they had to split the sale into two transactions: the first transaction for the bottles we were taking with us and the second for the bottles that would be shipping. This was not an issue for us so we said, it wasn't a problem. After we got the first receipt for the wine that was going to be shipped to our house, we noticed that we only got 15% off instead of 20%. When we questioned this, they explained it was because the first sale was for 11 bottles and not 12. I reminded them that I was purchasing 14 bottles, not 11. They explained that because they had to do this in two transactions because of how they had to process wine orders that were going to be shipped, the first transaction was only for 11 bottles. They said that if I had all 14 bottles shipped, I could do it in a single transaction and get the full 20% off. I said, I would but that I didn't think that it would be fair to charge me $25 for shipping since it was their back-end process that was forcing this process on me. At this point the asked the manager to assist and she explained that the vice president didn't allow them to do what I was asking. I said that I was surprised that the vice president didn't empower them to accommodate customers when it was their system that was causing the issue. In the end they would not budge so we asked them to cancel the transaction entirely and left without any wine. Ridiculous.

On the up side, the person that was doing the wine tasting was very nice and so was the person that was checking us out. This issue really came down to either poor policy or poor management... or a...

Great boutique to pick up anything Biltmore Estates! Great selections from the whole entire estate! Items from the gallery exhibits to the gift shops! Exceptional wine variety’s to choose from. They do not take any cash-so bring ur cards kids. Lots of apparel and gift ideas. Upstairs area as well. At the entrance of the Estate Gate! So u don’t need to enter Biltmore to shop. Great for the hard to shop for. Wonderfully kind and pleasant staff. They even have confectionery items. Stop by and enjoy! We will always visit for great clearance items in our way home. Convenient to I...

I loved buying a gift from this store that reminded me of my visit to Biltmore, but the funniest part of all is that they are super expensive and with a sign that says: “Made in China”, I have nothing against the Chinese, I love their culture and food and I recognize that they are an economic world power, but please a place as beautiful and as expensive as Bilmore (because the tickets are not cheap at all) they should make and sell their own gifts! That's my...