Polo Ralph Lauren Factory Store — Local services in Asheville

This was our first visit to this Ralph Lauren location. We have been loyal patrons for several years since discovering our first location in Miramar, FL. Upon entering with excitement we were greeted with disgust. The man at the front said," Can I help you?" NOT welcome in, hello, welcome to Polo. I responded with," do you have any children's clothes?" The man then proceeded to say we do not carry children's. We are a very "upscale store and we only carry luxury items." I explained I have shopped with the line prior to this occasion but he proceeded to say that this store was not like the regular stores and was more expensive. He said it in a way that implied that I could not afford to shop at this location. He even went out of his way to say that this location does not carry "BIG" clothes after gesturing with his hand towards my husband. Then corrected himself and said "Big & Tall." I didn't even ask him if they carried that size. I was looking forward to using my 40% off coupon and had a spending limit of about $800. Even if they did not offer what I was looking for I still would have shopped for myself but after the greeting I had to walk out. I am not a person who is easily offended but his comments were intentional and nasty. If this place wants to make its sales numbers monthly it needs to welcome everyone. At least Dillards was very helpful we spent $700 and we were able to buy for everyone in the family! Everyone was pleasant and helpful. I would highly recommend going...

Avid RLP shopper. This store in particular has been a pain during the checkout process. I have my number in for promos and always use it in store. For whatever reason the store manager was incredibly rude about using my birthday discount without providing him my address for their records. I understand quotas but the excessive asking for personal information and unprofessional behavior for a simple rewards system. He wanted to argue with me that I couldn’t be part of the rewards system without giving the company my information. I was clearing presenting him with the coupon that I received with all the other text updates. Just left with a sour taste from what could’ve been a...

The employees in this store were extremely rude to my husband and me today. We have shopped at many Ralph Lauren locations for years snd NEVER treated the way we were today. They followed us around staring at our other shopping bags the whole time we were in there. Then, one of the employees pointed out the clearance section, not being helpful to show us this section, but presuming we couldn’t afford to be in their store. I will never shop this...