Zales Outlet — Local services in Asheville

At first I thought my experience was great. The employes that I talked to were all friendly and very helpful. Because of this I decided to leave my beautiful new ring ($$$) my boyfriend had purchased me to be resized ( from a size 7 to a 4). At first I was told this could take up to three weeks free of charge with the plan my boyfriend had purchased me along with the ring. Sadly I didn't have several weeks to wait for my ring to get back, I was only going to be in town for a little over a week. After informing the employe of this he offered me a "rush" (5-7 business days) on the ring for a charge of $35. To me this sounded great because I was sure to have my ring back in time. So I dropped my ring off that Saturday knowing it would be at their jewelers on Monday to begin the process. The empoye insured me it would more than likely be back that Friday for sure and the following Monday (this Monday 8/1) at the latest. Also really stressing to me that I could come in at any hour either day and it would be there. I was glad to know I could have my ring back so soon. Friday rolls around and I get NO Call No email. So I assume that it would be there on Monday and that things just got backed up. So today (8/1/16) rolls around and I call to let them know I'm coming in to get my ring because I was leaving for a business trip (3 months) as soon as I left with it. Sadly I was informed that they had not gotten any deliverys from their jewelers yet and probably wouldn't till around 2. On top of this news I was also told that it might not even be in today (8/1) but it might be in tomorrow on (8/2). I started to get really frustrated knowing that I had paid for a rush and the ring might not even be in the store that day, not to mention that I had no choice but to leave for my trip by noon with no chance of getting my ring after being informed that any time would be fine. Not wanting my ring to sit in the store for months I contacted my family that was down there and kindly asked them to pick up my ring later that day informing the empoye at the store of who was coming to get it. When my family member went to pick it up they were informed the ring was not there and that it should be there tomorrow, but at this point who really knows. Once the news of this reached me I was beyond upset. Although I do plan for my ring to be shipped to me by my family as soon as it's in their possession it still really annoys me that I have to go longer than expected without it. An that I even paid for a so called "rush" on my ring to start with if there was not even a rush to get it back to me when promised. I will be having my family member get me a full refund on this so called "rush" I paid for because a business should not make and promote promises to there costumers and not keep it, especially when that promise is bought. I hope that this is helpful for anyone who could possibly be looking to get this done to there ring at...

A True Gem at Zales – Brandon Rice Saved My Ring and Restored My Faith

After a heartbreaking experience with my 20-year-old channel-set engagement ring being damaged during a resizing, I had nearly given up hope. Multiple repair attempts by another Zales location left it worse each time, and I was devastated. In a final attempt to salvage it, I visited the Zales Outlet in Asheville, NC, in January 2025, and that’s when I met Brandon Rice.

From the moment I walked in, Brandon treated my situation with empathy, urgency, and professionalism. He immediately recognized the issue with the setting and took it upon himself to make it right. Over the next seven months, Brandon worked tirelessly, coordinating multiple repair attempts, advocating on my behalf, and ultimately sending the ring to an external specialist when it became clear the damage was too advanced.

What truly sets Brandon apart is his unwavering dedication. He understood how much this ring meant to me and refused to settle for anything less than perfect. When repairs proved impossible, he went above and beyond, working with upper management to have my original stones removed and recast into a brand-new setting that’s identical to the original. The result? My beloved ring is as beautiful as the day I received it, and the only cost to me was a new lifetime warranty.

Brandon didn’t just fix a ring. He restored a beloved treasure and renewed my trust in Zales. His compassion, persistence, and commitment to excellence are rare and deeply appreciated. If you ever need help with your jewelry, Brandon Rice is the person you want in your corner. He is an absolute credit to Zales and a shining example of what true customer service looks like.

Thank you, Brandon. You are a rock star in every sense...

Rhonda was super nice and helpful on the phone and in person. The other lady working not so much.

Upon our arrival, I saw this Zales employee sitting behind the counter and a young man was sitting on the other side of the counter. Zales employee stayed seated in her chair as we walked in. I did not see anyone else in the store, but her and him, so I approached her. The employee and young man neither looked to be very engaged in conversation, so I asked her if she was Rhonda, she stated no. She sat there a second, a little pause then I asked if Rhonda was there as I looked around the store for another person. I explained I had spoken with Rhonda about picking up my son's engagement rings that had been resized. The employee said Rhonda would help me, she was helping the young man. They were sitting nonchalantly chatting intermittently with each other. Did not look like work at all to me. Just idle chit-chat. Neither was looking at any jewelry. A few minutes later I see a young lady browsing all the cases, but not asking for help.

It was a little frustrating. I understand the situation but a little more effort, like getting up and informing me someone would be right with me would speak volumes! It came across as lazy. It was obvious the young couple was looking, she could have stepped away for a moment to speak to me properly.

It left a bad taste, however, Rhonda's professionalism...