Hibbett — Local services in Athens

UPDATE : in the end I ended returning the shoes thanks corporate 😊

I NEVER EVER WRITE BAD REVIEWS BUT THIS HAS T0 BE WRITTEN ! I purchased CHILDS Nike dunk on 12/31/24 for my daughter she wasn’t with me so I brought the shoes home, she tried in the shoes walked around in the house and wanted the shoes with the straps instead of laces so they would be easier to due at school , went back the very next day 1/1/24 at around 11AM was told the shoes were damaged and ruined now and not resealable over a stupid crease , give me a friggen break not only that the “manager” if you want to call her manager was totally unprofessional ! I made 2 phone calls to corporate ! I also went in a 2nd time still with her nasty unprofessionalism tells me the shoes are totally damaged and refused the EXCHANGE not even my money back and EXCHANGE , waiting for corporate to tell me further instructions in the meantime my child goes back to school Tuesday ! I would NEVER go back there again ! Look at the photos below I guess this is what you would call disgusting condition of shoes

Oh it to mention she wouldn’t even look at the receipt , worked in retail over 10 years I certainly wasn’t trained like that You would be FIRED...

If you are returning an item be prepared to be lied to and mistreated. I wanted to return a pair of shoes and the lady tried to convince me I could not return shoes. She wanted to know how long I had worn the shoes. She didn't look at the receipt to see how long I had the shoes. She tried to get me to exchange them and said they would not be able to resale the shoes. She said she had no idea what would happen when the shoes were sent back to the warehouse. I told her they would re-box them and prepare them to be sold, again and I wanted a refund. She realized I was going to "stand my ground" and finally gave me my refund. What made it so bad, another sales lady was standing beside her being trained and she is being trained to lie and be disrespectful to customers who return items. Is this the Hibbett's way of training their employees? Are all employees trained this way? If not, they need to investigate this employee and...

Nathan was a bit pushy when I was asking about a pair of sandals he in no way offered to help me look on line thank God for the other associate who looked up the sandals I wanted and ordered them for me he was such a delight a very respectable young man after he pulled them up on line Nathan rudely says these are the same as the ones I have on the shelf,no sir they're not . When I go to pick up my sandals that hibbets had already called me and notified me that they had arrived and I could pick them up Nathan once again clueless to what he's doing or how to run a business says your sandals haven't arrived without even looking in the back just assuming not doing his job or minimally doing his job at best he's more like a big kid than a knowledgeable sales associate and representative for hibbets sports I would definitely rethink him when it comes to having him represent my shoe company when he's mostly clueless about shoes and...