Kinder's Express Furniture Outlet — Local services in Athens

We purchased a catnapper sofa from Kinder‘s which is not even two years old and has already broken twice. We are middle-age adults who do not have small children, and we take good care of our property. It’s ridiculous to buy a sofa that cost more than $2000 and can’t even make it two years without breaking twice under gentle use. When we try to get it repaired, it takes weeks to months of chasing Bree in order to get repairs completed or parts ordered. We get a variety of reasons as to why such as “she is off today” or “she’s on vacation this week” or “she’s on a call”. We leave messages and ask for a return call, but it rarely comes or if it does it days or weeks later, so we have learned that we have to call on a weekly in the hopes of speaking with her once every 2-3 weeks. When we are able to have a conversation with her, we get more excuses such as “The repair guy is backed up for weeks” or “ he only comes to our area once a month”, or “ there’s a $15 shipping charge for that part and I’ve been waiting(for a month) for you to tell me that’s OK to order”, or “I ordered it weeks ago and haven’t received the invoice, the part usually follows two or three days after”. (That was two weeks ago-it seems odd to receive an invoice, but not a part…don’t they usually come together?) So when my husband called today, June 12, and was told yet again that she was not available, he left a message asking for a call back. He then contacted Jackson’s in Cleveland who manufactures Catnapper sofas to see if we could go through them to get our couch fixed. They told him the motor for our couch should have been received by the Athens store on May 19! After waiting two more hours for a response from Bree, he called again and…you guessed it, she was not available. He then received a TEXT from her that the part is in and ready for pick up. When we picked up the part, the post mark confirmed that it had been at the store for nearly a month while we were told it hadn’t come in yet. The recliner had been stuck in an upright position since March!!! We try to support local businesses and jobs for people in our area but we will never buy from Kinders again or recommend their...

I purchased a recliner for my husband exactly 7 days ago today because he had back surgery and was not able to sleep in the bed. I purchased a Catnapper power lift to help him get up and down out of the chair. Problem is once we got it home and he started using it the construction on it was not good, very unstable, not enough padding in the footrest, major gaps between the back and the seat, the heat feature is horrible, doesn't heat up even enough to feel it, it actually sound's like the wood is going to crack.It makes alot of cracking noise as it reclines.. We called today to see if we could, NOT get a refund, but to exchange it for something more sturdy and comfortable and were basically told, we were stuck with it, they won't take it back. I try real hard to support small local businesses because I am not a fan of big box stores,but when something as simple as an " I'm sorry the product didn't meet your expectations, what can we do to help?" goes a VERY long way. This was not a cheap chair and I was not asking for my money back, but to exchange. Customer service goes a very long way. VERY disappointed in my experience with this purchase and with...

Wow! What a great team at Kinders. They greeted me at the door and told me they would be glad to assist me if I needed them. Then they left me alone to look around. That's the way I like to shop. When I had questions, I would find a sales floor person and asked my questions. They were very knowledgable when answering. Then they left me alone to browse. There was no "sales" pressure. I loved that. They're prices were the best I found. The manager, Pat made color and style suggestions that were EXTREMELY helpful. I showed her a picture of my room and she helped me see how certain items in the store would compliment what I already had. Kierra made the sales transaction quick and easy in such a pleasant, professional manner. Bree and Kierra called me promtply about the delivery details. Great people who work WITH you and great store with an amazing selection of furniture! I will definitely shop...