Best Buy — Local services in Atlanta

Hello everyone,

Please be aware of the sales customer service team at this store; their goal is pushing to sell to get revenue for their stone only without caring about their customer. Please make sure you ask every question throughout the process of buying.

Here is the situation that I'm in.

I purchased a total of $7000 worth of appliances online. I faced issues with my order, so I went to the store for more support. When I arrive, the general manager, Michael Burton, and the Supervisor, Jamesia Byrdsong.

They both informed me that if I cancel the online order and place it with Best Buy at the Atlanta Edgewood Store ( 1210 Caroline St, Atlanta, GA 30324, the delivery service will be better since they coordinate it ( that the first lie people, regardless of where you order from Best Buy online or in-store, the delivery service is done by the third party)

Back to the point,

So I listened and canceled my previous order online and then placed the order with this store 1210 Caroline St, Atlanta, GA 30307

At first, I was planning to pay in full ( Which I had but canceled the order) for the total price, and the store advertised a reward program. 10% back. So I was asked if I could participate in the program 10% of 7000 that a big chunk. The Supervisor took over and processed my paperwork; she then mentioned two options for reward ( very confusing ). I chose 18 months 0 finance because the card membership did not cost a fee.

( I did not know the whole time that if I choose this path, I will not get my reward point or get partial since I only qualify for $2500 for credit, meaning only 10% of $2500 will be a reward which not even the case since I choose 18 months). No intention from the Supervisor to clarify the difference between the two options.

Two months later, I still had not received my point (clueless about the whole.

Situation ) I went through many loops talking to Best Buy representative and In-store at 1210 Caroline St ( took us another 3.5 half weeks). The solution came down to the fact that only the store could change my account for me to get the reward. I have 60 days free of return, but with the whole waiting and back and forth, it is coming down to my last week before I'm no longer able to return; I addressed the issues to the store management team about not being able to return. They mentioned that, oh yeah, we understand. We always make room for return if you pass the due date, so don't worry about it ( 2nd lie). Now, after 60 days and the result didn't satisfy me, I took the initiative to return, but they said, yeah, it passed 90 days, you can no longer produce the items you purchased

In conclusion,

The store did not make any change to my account. They are only willing to compensate me $40 in store credit (use at their store only)

together with a 55 dollars reward in my account and a $25 gift card, which add up the total of a $120 bonus for a $7000 purchased

My 3 points to this

The team did not care about customers and was very unethical about their job, yet they just tried to push for revenue sales at this store ( Atlanta Edgewood) Team members at 1210 Caroline St, Atlanta, GA, were not engaged to ensure customers receive the best experience of their interest. Yet, pushing for sales to generate store revenue was more focused. I admitted that I should be more careful in thoroughly asking about the finance issues and terms, yet I did mention my goal to get a full reward on my purchase, assuming the store would take care of me. So sorry for this long post, I could have paid in full to avoid these issues, yet I do not write reviews because I believe people made mistakes, but this situation just got far, and I feel like I was scamming to buy at this store in the first place. My goal to redeem these points is to spend at...

AWFUL experience trying to buy a new MacBook, particularly due to Flora at the Geek Squad counter. Despite having bought and paid fully for the laptop, I am sitting at home a day later with no laptop in my possession and an additional $100 out of my pocket.

For context: I came in for a trade-in, and was directed to the Geek Squad to hand in my old laptop and receive a gift card for the trade in value. The Geek Squad worker, Flora, insisted that she could not help us with this until she helped every single customer who had an appointment first, including those whose appointments were not for another 40 minutes. When we tried to make an appointment, we were told this could not be done for trade-ins. So, we waited for 45 minutes while Flora helped every other customer who arrived much later after us. Finally, another kind male worker came to help us, at which point Flora interrupted and condescendingly told us that "for future reference" you have to go to customer service for trade ins. No idea why she had to make us wait around for 45 minutes before telling us this...

I ask the man who is helping us how to complete the trade-in and transfer process- he tells me to proceed to the Apple counter and buy my new laptop, then bring it back to the Geek Squad, where he will hold my old laptop and help me transfer to the new one. So, I do as I am told, and finally am able to buy the new laptop after waiting at the Apple counter and being ignored for another 30 minutes before someone offers to help me. When I return to the Geek Squad counter to complete the transfer with the new laptop and the worker who was actually helping me, I am once again interrupted by a very passive aggressive Flora, who tells me that I am actually not allowed to transfer the contents of my old laptop because it is now in their possession as a trade-in. When I respond with what I was told by her coworker, she reluctantly agrees to "make an exception" for us since "this was our first time and we didn't know any better". (Gaslighting us about the fact that we were explicitly told otherwise by her coworkers).

So, I try to complete the transfer, but the new laptop they had just sold me continues to display an error message during the set-up process. Flora then tells me that my only options are to figure it out myself or check it in for $100 so that they can fix it for me overnight, since I was not allowed to leave the store with my laptop. At this point, I had been here for hours and was completely fed up, and didn't have any more time available to stay at the store longer and try to fix it myself before the store closed. Once again, she condescendingly told me that she was doing me a favor by "only" charging the $100 transfer fee instead of the $140 to set up a new laptop, because she was sorry that "someone" misled us earlier about the trade in process...completely deflecting all responsibility for the fact that she, in fact, was the one who misled us. She also kept trying to upsell me on the $180 yearly Best Buy membership throughout this whole experience. Not to mention the fact that these prices are absolutely ridiculous in the first place, considering that Apple offers all of these services for free.

I was promised it would be ready by this morning, and here I am still, at 12:30pm, with no laptop or any updates on when it...

Geek squad is slow and chaotic. This could be improved simply by A) using a number system (customers draw a number and go in order B) Not letting customers in front of others (this happened to me today 3x) C) Simply acknowledging waiting customers with a smile and/or nod (this did not happen to me today). D) Prioritizing customers with an option for appointments E) Differentiating customers who are currently paying for Geek Squad Service (me!) and those who aren't. F) Basic customer service training, such as - Don't roll your eyes at customers, don't differentiate or show preference by race/gender/beauty/etc (this did happen to me today) G) Don't say things that you are unsure of (this happened to me today), such as saying that a program you are unfamiliar with such as Kaspersky "is doing everything for you" when you can't read the labels and are less familiar with it than a new customer (this happened to me, too). H) Managers should show some interest in the people around them, both their workers, potential employees, and customers (The manager [caucasian] when I visited this afternoon not only avoided eye contact with all customers, but he also was very rude to a well-dressed, professional, and polite young man [African American] who was apparently there for an interview; he also was very impatient with his employees and kept whispering to them and taking them back behind "the curtain" with an angry expression. I) Geek squad guys should get more credit for the questions they answer and patience they have to have when customers ask basic, if not silly, questions (Geek squad "worker bee" WAS patient today) - Best Buy could spend a few more dollars and allow more than 2 to work at the same time.

*In conclusion, all the geek squad did for me today was tell me things I could have read online. There was not higher order analysis or even questioning of my problem, nor did I feel that they felt my business was of any priority, even though I am paying a multi-annual fee for their services. My problems were unsolved and my questions unanswered; people were allowed to skip past me in line; the manager was busy running in circles berating people and found it above himself to grace a customer with a smile or nod, let alone ask if he could do anything. At one point, I merely needed someone to unplug my computer that had been charging (due to the amount of time I had been waiting). Oh yes - there were only 2 other customers there besides myself, and 2 geek...