Five Guys — Restaurant in Atlanta

Five Guys is simply awesome. This location is conveniently located in the Edgewood Plaza, so passing through the area or shopping, it's an awesome stop for a quick bite for lunch or dinner. Kind of between a "fast food" restaurant, and an actual dine in restaurant, this doesn't disappoint.

The burgers are absolutely incredible and usually very hot and fresh. They give you unlimited toppings, and they offer a variety of choices that make your burger incredibly customized and memorable. The fries are amazing as well, being freshly cut and cooked, with options for regular or Cajun. (Tip; Cajun are the best; they're seasoned to perfection) They also have a coke freestyle drink machine, and a generously large area inside the restaurant for seating and dining in. The staff can be kind of a hit or miss. At times they're friendly and welcoming, other times they just stare at you or don't say a word, but I guess they get the job done.

My only complaint would probably be the prices. Of course for a Five Guys it'll be more expensive than your average burger joint or fast food place, and the burgers are incredible! But I can't help feeling like the value isn't that great . The food is amazing, but the burgers range from 5-8, the fries 3-5, and the drinks around 2-3. So for a meal your going to spend over 10 dollars.

Overall, a really awesome burger spot and semi fast food place!! Definitely recommend. Only shortcomings are the staff's attitude at times, and the...

Five Guys is the worst to pick up from as a delivery driver. Its not just this location. They have no system in place for app pick ups. I waited 20 minutes for two orders only for them to tell me that they accidentally given one of the orders to the wrong person and I had cancel the order. I deliver from a bicycle so it hurts a little extra when my time is trifled with like that.

Tldr: Implement a protocol for delivery app pick ups!

Edit: This is not a shot at the restaurant employees. I deliver during peak hours so I get to see them getting slammed. They aren't standing still. They're all moving, working, and communicating with eachother effectively, but hey are clearly understaffed and getting slammed on a regular basis. I'm looking for a change at the corporate level across the board.

The current pick up protocol is outdated and, as far as I can tell, has not changed since the advent of delivery apps and covid-19.

Hire more employees and pay them a living wage. Your business model is broken if you can't afford to do that.

Spoiler alert: The Morlocks eat the Eloi.

Sorry Five Guys, its not just you. Its on all of us for letting things...

We had to ask for a refund after waiting over 30 minutes for our food to be packaged. I paid $28.. 10 orders went out before mine was ready and I saw my burger sitting there for 10+ minutes unwrapped before they bagged it. Had to ask over 2x what’s going on with my order because EVERY customer after me already got their food. We did not complain while waiting and nothing on our part warranted the disgusting attitude given. I saw multiple employees reusing the same gloves after touching cross contaminating foods, not washing hands after touching trash can and cleaning. Finally after asking for a refund, one of the girls at the counter who did our refund snatched the bag out of our hands, and trust me we wasn’t trying to keep it, and didn’t even give me the full amount of cash that I paid, I’m short $2 tip I gave. The customer service received was rude, unhygienic and unprofessional for a 5 Guys establishment. This was a horrible first experience at this location, my family waited 30+ minutes, witnessed food safety violations, had the bag snatched out of our hands from the cashier and...