LV NAILS & SPA — Local services in Atlanta

After my most recent visit to LV Nails I would never return. We were forced to pay for a service that was not properly performed and the owner sided with a staff member he knew was lying over his customers.

I visited Friday night with my 16 y/o niece. She and I both asked for a pedicure and we were seated next to each other. Her technician did not give her a full pedicure, skipping a number of the steps listed in the description, such as the scrub, massage, and hot towel wrap. Her pedicure took half as long as mine.

I did not speak up when I noticed the technician skimping on my niece's pedicure because I assumed they were giving her the child's pedicure. I was shocked when they tried to charge me for the full adult classic pedicure at checkout. I pointed out that she had not gotten the full pedicure and describe the steps that the technician skipped. The staff member working the register refused to take anything off and called the owner.

He summoned the technician who did my niece's pedicure, and she insisted that she had completed all these steps. My niece and I were adamant that she had not done the scrub, massage, or hot towels. I told him that his technician was not telling the truth and she did not take these steps. She insisted she did. Then within seconds, she switched her story, and claimed that she could not take these steps because my niece was wearing jeans that came down to low. We showed that the jeans could have been pulled up very easily had she asked.

She blatantly lied. At first she insisted she did it, and then she claimed she couldn't do it because of the jeans. Both of those stories could not be true. The owner did not care in the least that this was an obvious lie.

Even faced with these two conflicting stories and even knowing that his technician was lying to him and lying to his customers, the owner still refused to charge anything less than the full amount for the incomplete pedicure.

It is outrageous that the owner of this establishment sided with a staff member he knew was lying over a customer. I will never give another dollar of my business to a salon with such...

Just left after getting a TWO HOUR service. Went in to get my SNS from another nail salon that I love taken off and a simple no polish manicure to clean them up. (LV is closer, and it seemed like a pretty in and out service.) The guy was super cocky and didn’t know what he was doing. Half of my nails still have bits of SNS on them, and we ended up having to cut all my natural nail off Bc he was so rough with the buffer that he was splitting them. He also left all the exfoliator on my arms?? Then put lotion over it? Then left my arms wet? What??? I literally had to ask for a towel to dry them off and ended up washing off all the lotion he massaged my hands with bc there was still sticky exfoliator mixed in. Oh and- when he polished what was left of my nails, he only polished them in middle and left a pink buffing polish all in my cuticles and nail beds. But after two hours on a simple task I did not want him to fix it and needed to leave. I paid in a huff, walked out, and immediately realized I shouldn’t have paid at all. Called and asked for a refund and was told no, I needed to come back in. Sorry, but no- I will NEVER come back in. I will go to my awesome nail salon from now on in Inman Park. Way less convenient in distance, but at least I know they won’t...

DO NOT GO HERE, STOP SUPPORTING THESE PLACES, STOP GIVING THEM BUSINESS. My fiance and I come from NC to ATL TO RELAX and enjoy ourselves, we chose this place out of all the other places just bc it was in the area and it was terrible, first of all we walked in, there was only like 3 other people getting services, no one greeted us and all we saw was 5 employees in the very back sitting in spa chairs sleep! Service is horrible, and if your not paying for the lost expensive pedi and mani and full set they will purposely make your experience terrible, all these people care about is money. They used the same oil brush on my nails as they did the person beside me, instead of walking around with carts like most places they have like these old rusty boxes with all the pedi stuff in it,on top of that they don’t listen, you tell them acrylic they say gel and will keep saying it until you get aggravated and say just do gel then, once again they do what they want. Terrible want go back. It’s cute in the inside...