Franklin Tire & Auto Inc — Local services in Auburn

I wish to start by thanking the office manager who was very nice in giving me a ride back to my place. Having said that, I am disappointed in how the front office treats its customers. I went there with the intent to support local businesses but... In a span of 5-days, I had to visit them 3 times to get a diagnosis on oil leak. When I visited on Friday, I was quickly told oil is leaking from everywhere and I need to come back the following week to get a diagnosis. When inquired about appointments, the front office told me that they serve on a first-come first-serve basis. When I visited them on Tuesday, I was asked to leave my vehicle for diagnosing the leak problem. While I handed the keys and waited in their office to be dropped back to my place, at least 2-3 customers who came after me got their vehicle serviced. Its just unfair that one customer needs to leave her/his vehicle to get it diagnosed, while the others can come after that customer, get their vehicle diagnosed and even get it fixed while they are in there. A $50 fee was assessed for diagnosing the problem, which just said that they needed to open up the timing belt and the components around it to get better access to the problem. I would have taken a second opinion (a $800 fix deserves a second opinion) about my vehicle and probably gone back to them but the prejudiced treatment on their part is disturbing. I truly wish Franklin T&A success going forward but at the same time request them to be professional, particularly at the...

Do not take your car here. I had to have a few heater hoses replaced and they forgot about my car. They said it would be 2 weeks for the parts to get there and be replaced. A month later I had to call them to see what was taking so long. Apparently the parts were on “back order”. They didn’t tell me because they didn’t want me to take my business elsewhere. So they said, two more weeks. I call in two more weeks, well this time they says it’s going to be over a month, so I should go to Atlanta myself and buy the part, then bring it to them to fix it. I say okay, I’ll get it. I get the part ordered, and it’s not on back order anywhere so I know they lied and just forgot about my car. So again, part is ordered and in the mail when I get a call saying I could come pick up my car. Never got a call to not order the part myself, was never told how long it would actually be, and was continually lied to about services just so they could scam me out of my money. I didn’t even have a choice to take it to another shop. I called and asked all the right questions but the man on the phone couldn’t be bothered to even answer them. I had two heater hoses replaced, only one was the back order nightmare but buddy couldn’t tell me which one they did and didn’t have. Continued to give me the run around until they could take my money. This shop will scam you and will not...

They may have a good quality over fixing cars as a lot people "heard", but at least I haven't felt this with my experience. Instead, what I felt is impatience and disrespect for their customers. I went there because my engine light was on. They told me the inspection fee is $80. I thought they may give a better inspection than my dealers. However, they just showed me the code, and then told me what's wrong with my car and how much money I need to pay to get them fixed. I was so suspecting about the result and when I asked for a proof of a more detailed inspection, they just told me " you are free to go anywhere else now". After that the staff even didn't look at me anymore. I was almost stung. After I realized what happened, we argued for 15 minutes, and finally the staff said again," okay, I apologized for just now, but you are free to go anywhere else."

I don' believe such a reasonable requirement from customers could be so annoying to a businessman if he can care his customers a little bit more than money. They should show more patience rather than their history...