Panera Bread — Restaurant in Auburn

Update: Store manager is amazing. Reached out and went out of her way to make sure this was an insulated incident. We have been back several times and it is true! Original post: We are big Panera fans! We always order the same value duet meal. It is always the same and always great! Tonight, we ordered 2 value duet meals, but for some reason the app glitched and didn't duplicate the order correctly. Looks like maybe they are trying to remove the French baguette side, we now know that we have to click on the item an additional time to add the baguette. So, we had one bread with two soups. We went to ask about the mix-up and the manager refused to give us a baguette, saying it was a side and we would have to pay for it. Did some app snooping, and the new pics do NOT show the bread, though one came with one meal. We inquired further, and were told we would have to purchase an additional side in order to add it since it wasn't on the original order. Mr Walton was quick to cut off discussion and did not listen to or attempt to hear the concern. We are extremely frequent diners and we will be back, however to feel so at home in your favorite restaurant one minute to not being heard. A mistake was made, possibly on our end, however we order this all the time and it has never happened before. You had a chance to make it right and...

We go to Panera Bread all the time at different locations because my kids love it. I've never had issues with any staff, I know everyone's busy, but they hold it down well. Well, at this location, I ordered 3 dishes. When I saw that 2 of the 3 dishes were ready, I asked if I could go ahead and take the two (because my kids were hungry about to lose themselves so I wanted to save time) The gentlemen said in a very stern voice "please wait until I'm done preparing all of the order". Ok... sure... It was a very stern voice, but I thought to myself, ok, whatever, and I waited. Then, as we were eating, my kids were fussing about their side menu. So I asked the gentlemen again- "Hey, I'm sorry, but is there any way I can trade this bag of chips for an apple?" And trust me, I was sorry because my kids couldn't decide they all wanted an apple from the first place. And he looked pissed. No eye contact made. In his stern voice, he told me to make sure I tell the front staff the correct item the next time i order. Like i know what I ordered but that's why I said I was sorry and asked politely. He was just so stern and mean that I was surprised of this kind of service. I felt like a child being scolded at a public restaurant.

We love Panera Bread and will continue to go, but we won't go back...

upon arriving to panera for lunch with my grandmother, parking was limited. we had to park in the micheals parking spaces and WALK to panera. when i entered the store the ambience of burnt bags ripped up in my nose. i have heard that the mac and cheese comes out of bags??!!! anyway when i was was ordering, i looked at the total and it was $30 for soup and half a sandwhich. ridiculous!!! also i got a water cup and it tasted horrendous…. when my pager went off this women with yellow teeth and red bulging eyes rudely told me to get my food off their counter. she spat on me and the saliva smelt like cigarettes . i looked at her name tag as i grabbed my food off the counter and her name was danielle. she then began cussing out her employees and throwing things. kristen, another employee there was going off on a hispanic woman for not speaking english. on top of that the food was icky and nasty....