My family has ordered two cookie cakes in the past week. Staff is extremely rude. I went to get my cookie cake at 10:52 and the male staff member never spoke to me just looked up and stared at me. I asked if I had to come back after 11 while holding my 1 year old and he looked at me like I was an idiot and nodded yes. Came back to get my cookie and no one said a word to me all while looking completely annoyed by a...
Read moreThe customer service here is just outstanding. I planned very poorly for my wife’s birthday and walked in needing a cookie cake on the spot. The lady and gentleman working there dropped what they were doing and had a beautifully customized cookie cake ready for me in 15 minutes. Both were smiling and friendly despite the last minute imposition on their day. These are the kind of folks you want to do...
Read moreI visited today and waited 3 mins to place an order. No one was in line but me and my family. No one greeted us. There was an employee decorating, two employees came from the back, didn’t acknowledge us, and went back to the back. We just decided to walk off because it...
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