Smoke & Mart — Local services in Auburn

Lives up to its name, but I was told a price for my purchase that I could cover on my card, but it was declined. I checked my card and it had the amount, so I go to pay again, and this time she remembered to tell me that they charge a $0.50 surcharge for cards and thus it was really more than I had and that's why it was declined. Pretty sure you have to tell people how much they're really paying when you tell them the total.

Even though I could have moved money to cover the higher amount, she then informed me they have a "single decline" card policy. Unlike most stores which allow 2 times of decline before not accepting your card, in case you screw up the first time, it only allows once.

Between being told one price and charged another and then told I couldn't use the same card for their error, I am going from a regular customer to never shopping there again. Which is a shame, but petty fraud and unposted non-standard card policy mean that I can find someplace more upfront and honest about both card surcharges and...

Rude. I went in & asked about my vape that someone had givin' me cuz I needed to refill it & didnt really know anything about like if I needed to buy a filled cartridge or just the refil & the man said he didnt know anything about that vape. I asked how much the refil bottle was & he said $19.95 so I choose to keep looking for different prices. They had ones half the size & he told me that was also $19.95 & that it was not refundable either. I dont think he wanted to help me cuz I didnt buy the vape there & when I got home I looked online at the price of the one I just bought & every place said it was only $10.99. I won't g I back...

After initial dislike, I started shopping here frequently. But recently No ONE here exhibits good customer service. I spend over 100$ a week here on lottery. If I ever won, I wanted a small independent store like this to get some of the money the state gives to the store that sells a winning jackpot ticket. But not the two boys, or the old lady ever say "good luck" anymore, and it's been over a month. So stupid, considering they would also get paid 10k-50,000 for selling the winning ticket. I will not return, and no longer wish these people to share in any good fortune I...