Surtidoras Bakery — Restaurant in Auburn

Let me start off by saying this bakery is delicious. We have been going for years. The donuts, the cakes, everything is delicious. Saturday I went in and my son wanted a cake pop. The lady and I were having a hard time communicating because of the language barrier so I called my husband on the phone since he speaks Spanish fluently. She ended up giving us the wrong flavor anyway. But my issue is that when I got the cake pop she said I had to pay there which is fine. I've never in all my years going there had to pay at the kitchen and the lady who got a cake from the case immediately before me did not have to pay there. The lady took my card into the kitchen and was gone for a few minutes. It felt very inappropriate. Then when I got to the front to pay for the rest of my items I asked the cashier if it was a new policy and he said No and that he has never had anyone else say that and had been ringing up items from the bakery all day. I asked him if I should be concerned about my card information and he gave off the impression that I should. Stating multiple times that they shouldn't have taken my card...

When they put product out fresh this place is the best but too many times we go there and they have old, dry conchas, and other items, in the case for sale with racks and racks of fresh in the back. We've asked if we could get some fresh only to be told that the fresh ones aren't going to be put out till the next day... so their idea of fresh is day old or longer at best.

Why not bake your items the same day you are going to put them in the case?

Why not reduce the price of your nasty dry product so they sell faster so you get your fresh items out for sale?

even better, why not take them across the street to the food bank? Feed some people in need and show that you appreciate your paying customers.

Your lazy and/or greedy ways have lost at least this one customer. You can do so...

I went here because I saw many pictures of pan dulce. We got there and it was a Saars and no displays of bread like the pictures. We did find bread at the store with Surtidoras brand but the conchitas were hard as the walnut loaf bread. Just not what we were expecting. Either update the pictures and information because you guys are lying and just making people drive 20 minutes for something that isnt there. Unless my husband and I are blind and did not see the big cases of bread. Very...