West Coast Self-Storage Auburn — Local services in Auburn

I used to love this place. I have 2 units at the Auburn location which contain (or used to contain, because I have no idea what is going on) 80% of everything I own in this world. I moved back to Hawai’i a few months ago, unexpectedly, to care for my mom, and left everything I had in the care of this facility, thinking it would be safe. I had auto pay set up for my units, but every month, on the 8th, i would check to make sure the payments went through. On September 8, I checked and they did not, so I went on the app to first pay and thenn figure out what happened. I checked my email and only had an email with the bill, as usual. No other information. I tried to manually pau on the app and couldn’t. I kept getting an error message to call the office, but by the time I get off work, the office is closed. I tried again the next day, and the next day. On the 10th, I called and left messages on both the auburn office voicemail and the 877 number voicemail. All I wanted to do was pay my bill. No one called me or emailed me. For the next 4 days, i tried to pay my bill. I kept being told that they couldn’t take my payment because my account was locked by the auburn office due to an “incident” but they had no information about it. I was freaked out to say the least. I asked that someone contact me via email (so I would have it in writing), a total of 7 times. NO ONE SENT ME ANY INFORMATION, they just keep sending me bills that they don’t allow me to pay. I have General Anxiety Disorder, which rears it’s ugly head in different ways, and for the last 6 weeks, I have had stomach problems due to the stress of worrying that all of my belongings will be auctioned off because I have not been ALLOWED to pay my bill. My next step is going to be talking with an attorney. I am 3000 miles away and have no way of going in to this office and at this point, I am so disgusted and...

Alissa Kinney & Mandy if you know these lady’s give them a high 5 and tell them thank you for all there hard work. From day one they have been super star’s.I have been a customer of there for about a year and and amazing. I like to ask what can I do(ie)or who can I talk to or can I send you money for you to give them they have made me feel very welcome. From day one and there customer service is amazing very friendly the place is alway amazingly cleanest place I have been into and I live down in Tacoma and really don’t need storage anymore BUT it just I don’t want to lost such a great place or forget about it. I keep my stuff there and get what I need please let me know who else I can email to tell them!!! WHAT a SUPER job they are doing and I have let my friend know. They have store there Stuff and closed there old storage rooms have moved in they love it there too superb job auburn west...

Went to West Coast this morning to pick up a U-Haul to my aunt had ordered to come help her move. When we got there the receptionist was already helping out a couple for a future date and was super patient and great at explaining their options. While we waited we were surprised to hear they had coffee which Gloria (Receptionist) offered to us after seeing our interest. Along with options of water, soda, juice, even creamer for our coffee. After getting our U-Haul we wondered, do we just leave our car out front? Gloria went above and beyond and said we could have a gate code that’s good till 10 if we wanted to leave it in the fenced area! All in all the service was above & beyond, and the friendliness was such a positive start to the beginning of a long day. If I needed any future Uhaul, or storage units I’d definitely be...