Metro by T-Mobile — Local services in Augusta

Came into the Windsor spring store with the intent to get my account numbers to have my numbers and cell service transferred to another carrier because of the poor customer service I received trying to activate additional line in August. I needed a replacement device and also had questions about possibly upgrading plan for increased data needs and Boost offered me a great deal to switch over. Once I got in the store I noticed immediately everything looked much more organized and I was immediately warmly greeted by one of the newer managers I've never seen before. She patiently listened to my request for info to transfer and said that she would prLovide my info but politely asked what was deciding factor in leaving metro so I explained prepvious negative experience and boost's offer for what I needed to upgrade to. Without missing a beat she genuinely apologized for the bad service I received before she started and had my requesed info in my hand 3 minutes after I arrived. She explained that there was a recent change in staffing and management there and asked would I give her the opportunity, just a few minutes, to try to make it worthwhile to stay with metro. In 5 minutes she had me upgraded to the phone I was about to get elsewhere at a significantly lower price as well as making the changes I needed and she set up my device, recovered data from old phone and explained and Set up some really useful features that are extremely helpful for my business. I would have never expected personalized service like I received from a prepaid phone service provider. Keep up the good work and thank you for...

I just went to this place with my husband cause we need to update our phones and when we went inside there are 2 lady's no one said welcome or at least ask if we need help...instead one was talking with a"customer" conversation was nothing about phones and the other one was just to busy flirting with a dude that never when there to buy nothing...so we just left..this women's the only thing they doing for this company metro pcs is stealing money ..being on the clock without doing no work or worry about making any sale...I will never coming here again...Fired them y'all need new people that actually knows about customer service .April 24 at 11:40 am check with...

They never answer the phone I bought a wifi and it never works I visited the store to replace it and send me to another branch in the other branch they say that they are another company that is the responsibility of the store that sold me the equipment the manager left me waiting 15 minutes while he ate a taco bell ignoring me all the time because I am Latina I am paying for a damn internet...