Sonic Drive-In — Restaurant in Augusta

I RARELY leave review for fast food , because key words “fast food”, but this location is slowly falling down for me choice wise. I always utilize the order ahead as ordering directly through someone gives me anxiety for some reason. Every time I order ahead , my order is almost always wrong . Sandwich’s made wrong , missing food, missing items in slushies . I could go on. Yes, i know the easy fix is stop going but Sonic has always been a long time favorite of mine, I’ve been hooked since forever . And I am one to give benefit of the doubt , butttttt there so many times you can jack up a order that clear states what the customer wants . It would be different is I was ordering thru a person and they misheard or didn’t hear something , but order a heads I’m sure are clearly showing what the customer is ordering. So it seems to be a battle of illiteracy with the employees. Because how can you read an order upon bringing it to the car , but then it ends up being wrong . Maybe there should be a reading exam along with a test run before a job offer is made . Overall, I’m kinda done with giving chances. Unfortunately there is not a near by sonic besides this one, sooo I guess I’ll make...

I purchased 3 large ice cream blast 1 Butterfinger and 2 cookie dough... I asked for the toppings for the butterfinger just be put on top...So when I received my order I got what appeared to be 3 large vanilla ice creams.. the car hop took the butterfinger one back and sprinkled a dust of butterfinger on top.. I pulled to the drive thru and asked if that was the amount of butterfinger for a large blast.. the lady advised she charge me for a vanilla blast add butterfinger... but my receipt said butterfinger blast... I asked for a full refund... she gave me 6.00 in cash and said the remainder would be refunded to my card.. when asked for a refund reciept.. she said the system doesn't give one... I am an assistant manager for a local fast food restaurant so I am fully aware of refund policies... when I refused to move they walked away and ignored me.. I have called several times to speak to the store manager but no answer.. I received 6.00 back from my 20.00 order and they received those vanilla ice creams back.... this is not ok.... but I will not shop at Sonic anymore.. and I will not stop until I receive my...

I went to sonic today 12/19 and got lunch for me and my family and when i got home to eat after taking 2-3 bites i looked down at my sandwich and noticed the chicken was still raw in the inside! When i called the sonic store i asked for a manager on duty and the person on the phone said your speaking to one and i told him what was going on with my sandwich and it was a 3 minute literal delay of silence before he said what do you want us to do about it. He was very nonchalant with no care in the world that i was eating raw chicken. Poor customer service we have never had a problem with this sonic and we go here all the time but won’t be any longer. Everyone does make mistakes but it’s how you handle the mistake that makes a difference and the “manager” didn’t handle this at all well. I would like to speak to someone hire up, as a business owner myself I would definitely want my associates to do...