Quinlan & Fabish Music Company — Local services in Aurora Township

Went to my daughter's school for "band info" night. Even with Covid, they had the kids trying out wind instruments (I REALLY hope they cleaned them properly between kids). She liked the flute and I was presented with an "agreement" for 4 month trial of $72 (reasonable) and then $40/mo for 2.5 YEARS. The guy (who never even introduced himself) tried to put an "agreement" in front of me; told me it wasn't a purchase contract (really, then what would it be with a total price of over $1,000 on it? That price and my signature makes it a ...contract...).

I hit the brakes; no way am I paying a thousand dollars for anything my kid needs to keep safe, clean and protected... He actually got an attitude, huffing and ripping up the paper. This is thru the school so shame on them too but I walked in for a 10yo to try an instrument so she could join band with her friends and found myself with a washed-up-car-salesman-trying-to-sell-me-a-timeshare feeling. Oh, and lets not forget the "book", "music stand" and "cleaning cloth" that were...you guessed it...EXTRA $!

I LMAO all the...

I'm a fan of these folks. I had a small issue with a relatively inexpensive item I had ordered. You know, the kind of issue that you debate with yourself whether or not it's even worth the time to phone the store and discuss. I decided this problem was worth a quick call and promptly landed myself on the phone with the store manager in Montgomery. This gentleman treated me as if I was the single most important customer he had spoken with all month. I honestly left that call feeling like a champ. Not only did he resolve my issue immediately, he did it with such care and concern that I guarantee all of my future purchases with Quinlan and Fabish will be money well...

You rent here for years, But you cannot apply the credit for a case or a bow. Not to mention their teacher said their instruments were subpar for the purchase price. They also just be aware do not match any other music stores pricing for accessories.

I would go rent from Austin's violin shop if you're a string customer they're the same price and far better instruments or PM music also for better rental. PM will also allow you to apply the credit for a discount. Thoroughly disappointed with this outfit and will be sharing with the schools...