Express — Local services in Aurora

I love express .. However the Fox Valley store gets a ZERO for customer service. Especially the store manager Hannah. Sadly I just observed her been super rude, and inpatient to a customer who only wanted to exchange a shirt and spoke very little English . The lady exchanging the shirt had her little 8 year old girls translating for her. When the manager walked away irritated that she had to go look for another size, The lady said to her girls she wanted to cry and felt helplessness because of the way she was been treated at a place where she is spending Money.. Although the manager did not speak Spanish, she could have gotten help from the other employees at the store who might have spoken Spanish , or she could have shown more patience, respect and compassion to someone who is spending their money there and needed help ! …I felt compelled to write this review on the lady’s behalf.. I was next in line and to my surprise Hannah’s attitude was still the same. Arrogant, unfriendly and just flat our RUDE! She asked me for a tracking number which I did not have, she told me to look it up in my email. I mentioned I have returned clothes before w/o needing other than my ID, my express credit card , or phone number. After struggling to find it in my emails she finally got fed up and asked me to just enter my phone number which could’ve been done when I first said I didn’t have it.. When I asked for a manger she arrogantly said “I am the manager” .. Which was even more DISSAPOINTING!!! How can someone like Hanna be in charge of the store 🤯??!!….So far the worst experience at my favorite store ! And to the lady who wanted to cry! Keep your head up and don’t let ignorant rude people...

Stopped at a store on Monday (after Easter Sunday). Store was closing an hour earlier than normally scheduled (8 instead of 9), I didn’t see change of hours posted, but let’s assume was my oversight. I walked into the store at 7:46 - I needed a business suit jacket for a meeting this week. Associate greeted me 4 min in as I was holding one jacket and one top of my choice and asked if I am “ready to checkout”. Not if I need help, but whatever. I said I wanted to try the jacket and top on - she told me that dressing rooms are closed as the store is closing in 10 min, I asked if she could open one for me as I just want to try this ONE set really quick (would’ve taken me less than 5 min, it’s one jacket and one top , not 14 outfits), but she said “no, they closed them” (“they” who???) and walked away. She did apologize. I walked out. Annoying - it was a $200 jacket + top combo that I got at a different store after. And I didn’t come there at the time they were closed - with 10 min left on the clock I assume I am still a customer and should be treated as one. Not going back - plenty of other stores that sell clothes...

Worst customer service. Continual decline of store quality. Nobody offered a fitting room. And passed by me multiple times. Finally got a room. Never checked on me, needed another size with no help. Two people working wandering around store ignoring customers. Finally went to check out and once I made it to the register the young woman walked right away from me. Left me at the register, didn't say a word to me before leaving me. Watched her walk back and start hanging clothes and trying to ignore customers. I was at the register just standing there waiting for her to come back. Made eye contact with her and she rolled her eyes and walked further away. Never came back to help me. Ridiculous! Young people with 0 customer service skills running this store. Please send someone to train...