Sky Zone Trampoline Park — Attraction in Aurora

I took my son here for their Easter Egg hunt fun day and t was a great time! I must say, this place is a very positive and helpful environment for young kids to develop skills and conquer fears. Obstacles, challenges and problem solving; there's a lot to do here and it's impressive to see. The people working there are very cool as well, lots of young faces, but I felt they did their best to make sure things were safe and orderly.

I have to say however, the most problematic examples of non-cooperation were some of the parents. To all the other parents, I have a message for you: just chill. People were complaining about the sizes of the popcorn, the price of slushies, how many tickets they should receive as opposed to what they actually received ... and on and on and on. For heaven's sake people; just chill out, relax, and have a good time like the hundreds of other kids were having.

The Easter Egg hunt was supposed to start at like 1:00 pm or something, so the staff started hiding eggs filled with candy at various spots around the facility. Well, as happens when you deal with 932 children ... some started grabbing eggs here and there, so I think the staff decided to start a little earlier to control the chaos; at around 12:45 pm if I remember correctly. What happened next was fun, excitement and a great atmosphere as the kids ran around and smiled and grabbed eggs and had a great time.

Some parents decided to complain that the festivities started BEFORE 1pm and not AT 1pm. Come on people ... don't be so petty. Besides not being petty, put yourself in the shoes of the staff and management as they try to maintain order, fun and safety for all kids; including yours.

Hundreds of children having an awesome time. Running, playing, jumping, high-fiving and sharing laughs; and parents complaining about the price of a Snickers bar. Smh.

Have fun for heaven's sake. Look at the big picture. Drop the pettiness; relax and smile. Take a load off. Look at how much fun the kids are having and try to enjoy yourselves. We all had to go to work the next day Monday. Maybe we sit on the Metra for an hour commuting to the city, maybe we have crazy bosses we work for; maybe we have work deadlines and stressful careers ... is it really worth is arguing with a 19 year old over why the slice of pizza is "so high"? Really?

This place is really cool and if you appreciate it for what it's worth its even cooler. When you see the smiles on the faces of the kids, and perhaps your own; it SHOULD make you happy. For me, it was an escape. It was a heck of a time. Within 30 minutes of being there I'd met other cool parents, had great conversations and watched other kids conquer their fears on obstacle courses and make friends. That's what its all about, positive vibes. I can't speak for other parents; but I'll be back and I'll recommend this place to anyone who asks about something cool to do with the kids.

I'd like to give a big shout out and "thank you" to the manager Kevin White and his staff. Keeping things orderly and safe is a big task in such a large place and they did a great job. Thank you for the positive demeanor, the professionalism and candor. As a NAVY veteran, I must say I was also impressed by the way everything was handled. Thank you as well to the young man who was managing the Dodgeball section. That was perhaps some of the best team-building and confidence boosting among young people I've ever seen in my life. Friends were being made and fears being overcome; it was a marvelous sight to...

We went here on today (3-14-21)

It is a Sunday so it was not packed at all although it started to get more people coming in after we had been there about an hour! We were a party of 18. We used three different Groupons that permitted 4 jumpers per voucher and it was an easy breezy process. Taniyah checked us in and was a sweetheart and made it very breezy.

There were a couple of things to do! There were areas where of course you could jump, they had the area where you could jump and play the soft basketball, the ramp that you could run up, and they also had an obstacle course! One thing that did frustrate me is that my nephew who is a 6 years of age but about 4 ft was attempting to do the obstacle course and was told that he needed to either be eight or 48 in. He didn't have a W on his sticker! Upon comparing his height to mine, I informed them that I was 5 ft and that he was half or more of my height, he was well over 48 in! I was being notified by the manager because the Indian guy sort of dismissed me and told me that I could speak with the manager! She then informed me that that was not correct and that he didn't have to be 48 in and that the facility was under new insurance and to do the obstacle course, you had to be at least 8 years old and inches did not matter! We also watched other children smaller than him complete the obstacle course without him intervening... They also didn't have stickers for him to determine if they were permitted. My sister asked him why could the other children go but he couldn't, he said "oh I was going to say something to them"... He never did! Sadly it upset and frustrate my nephew because it was his birthday and he couldn't complete it but nevertheless we still ensured that he enjoyed himself! Other than that the facility was very clean, they offered plenty of hand sanitizer everywhere you looked, and there are workers standing at every activity insurance safety and social distancing! Overall I enjoyed the facility but his dismissal...

Do not purchase online Gift Cards from Aurora IL Skyzone. They are thieves. On October 13 using the online system I purchased an e-gift card from the Aurora IL location. I did not receive a confirmation email a week later the gift card recipient informed me that they did not receive the email with the gift card. For weeks I played phone tag with the store, always told I need to talk to a manager but the manager was never in. I was promised calls back that never came. I would call ask for the manager to be told they would be with me in a minute then when somebody would get on the phone and ask what it was regarding I was then told the manager was not in. In mid November after several weeks of games with Skyzone I filed a dispute with my credit card. My credit card declined the dispute stating Skyzone stated an credit had been made - it had not. I again tried reaching out to Skyzone via phone, email, Facebook Direct message and By this time it was mid December and I took to Social media, posting a warning on every ad and post Skyzone made for gift cards. After a post where I stated I was filing a complaint with the Better Business Bureau and the State's Attorney's office I FINALLY got a Direct Message from a Business manager for Skyzone Aurora. After several phone calls and emails including them insisting I send proof of the transactions (screen shots of the listing in my bank account) they agreed on Dec. 23 to issue me a refund. I was refunded the money on Dec. 24. I wish I could say that is where this ends but NOPE. On January 7 another charged from Skyzone appeared in my checking account. I reached out to the Business Manager and again had to send proof the transaction to her. On January 9th I recieved an email back stating the owner would be looking into this and issuing me a credit. It is more than a month later, no credit, no responses to emails or phone calls. I guess my next step is a police report for the fraudulent charge on my...