KAY Outlet — Local services in Aurora

Please DO NOT PURCHASE HERE. It all started around Sept 2017. Yes, 2017!! My wife and I purchased our wedding rings from Kay’s outlet in Aurora Oh and it was one of the best moments we could’ve shared. Until our allergic reactions started. I always wore yellow gold until Kay’s outlet and I was introduced to white gold. Before we started shopping I told my rep that I was highly allergic to two main things which I was tested for at the age of 8years old and that’s nickel and latex. We had no knowledge of jewelry so I had to make that very clear and trust that my sales rep would point me into the right direction. “ Play the camera back”. My wife never really wore rings until she meet me and of course we had to match so yellow gold it was. After months of having our “white gold rings” we noticed we were having reactions to our jewelry mostly my my finger was becoming discolored, itchy, dark red, and then started turning black. My wife’s finger stayed a dark red mostly irritated. We returned to the store months later and expressed our concerns, showed our fingers and pictures. The rep was very nice and pleasant as before she exchanged our rings out for “ new white gold rings”. Months went by we were told to give our fingers time to heal with the new ones but our fingers never healed the reactions continued the same as before. Once again months later our fingers are discolored even more therefore we went back. My wife decided to just keep her ring. She noticed our reps attitude changed and she didn’t like anything anyway therefore we focused on my ring because my finger was way worse. To make a long story short we returned to this store over 5 times and left with 5 different white gold rings. I was told I had to stay with something similar to what I had. During the exchanges We were told to take breaks in wearing the rings, maybe they were oxidized and needed cleaned, jokes of maybe we shouldn’t ware jewelry at all and etc side note “White gold was the only option” after my finger began to become permanently dark and after traveling from store to store for a resolution and sitting for hrs at the outlet each visit. We finally visited a regular Kay’s store that could help after debating with the women there that I googled white gold and it has nickel in it. After standing there for about 20 mins and listening to her tell me what my allergic reaction was and pointed out her certificates on the wall that some how proved she knew more than google. She finally had a guy that worked in the store call corporate to verify her words to ONLY FIND OUT GOOGLE WAS CORRECT AND THATS WHY OUR FINGERS ARE PERMANENTLY DAMAGED BECAUSE THEY ARE MADE OF NICKEL. SHE SENT US BACK TO THE OUTLET and There was no apology ”play the camera back”. At this point the rep at the outlet was feed up and tired of seeing us the feelings were mutual. She had an attitude, started dodging us and our calls. Having reps tell us she placed orders that never came in, and etc. We sat in the parking lot and googled who to call and there was a customer service number. We called them the phone rep called the store each time to only find out that they knew each other and wow did the situation become bias. They stuck together and this rep from the outlet slandered my wife and I to the point the reps on the phones attitude would change they became rude and expressing they were doing us a favor and the next time it will just be a refund not an exchange. We should be lucky that they approved the exchange for a different metal which was rose gold which is burning a ring around my wife’s finger due the copper. which I found out from another Kay’s location that if were allergic to nickel than copper will give same reaction. I have not worn my ring in over 30 days due to the itching burning sensation and now my finger is doing great, still black but no itching. I have recorded calls as well. expressing how the rep from the outlet said we were making this up and trying to get new rings over and over and etc. pictures and recordings do not lie. Words will never express...

Absolutely 5 stars. More if I could, all thanks to Lydia and Darlene. I personally hate jewelry shopping, but of course, have to go with the missus. We were just browsing but Lydia and Darlene worked together to make this such an amazing experience, we ended up walking out with my band, her ring, and her band. I’ve never received such genuine support and care in a retail experience before. Absolutely stunning. The time they spent walking us through everything and helping us, giving opinions, the whole nine yards and then some. Lydia helped my girlfriend pick out the best rings possible. They spent over an hour and a half working with us, while still helping other customers at the same time. The attention to detail they serviced not only us but the other customers to come in and out of the store was beyond impressive. It was because they took the time to sit down with us, treat us like real people, and work with us every step of the way that I happily walked out with the pieces we did. They made a stressful and intimidating process and absolutely wonderful experience. From the bottom of my heart, I am beyond grateful for those two and can’t believe how lucky we were to come when we did. Make sure to request...

Dear Kay Team, my husband and I have been customers of Kay Jewelers for over 10 years thanks to Doug Davisson who we follow from store to store (currently at Aurora Outlet Store). We started our first purchase with an engagement ring and shortly after wedding bands. We had some less than ideal experiences a long time ago but Doug stepped in with an amazing customer approach and we trusted him since. We exclusively buy from Doug at Kay. He understands our needs and taste. Doug takes his time to look for just the right piece of jewelry that we love. He is very patient with us, professional and friendly. We really enjoy coming to see Doug, and therefore, shopping at Kay. Doug always goes above and beyond to offer us the best. Doug’s customer approach is truly outstanding from any other stores we ever shopped at. In our opinion, Doug gives your brand...