Polo Ralph Lauren Factory Store — Local services in Aurora

One of the most negative--and avoidable--retail experiences I have had. For my birthday, my 70 year-old mother bought 6 shirts for me, totalling over $300. Only two of them fit, so I attempted to return the other four.

My return was nine days after her purchase and I took the receipt with me. The shirts were pristine, unworn, with tags still on, and in the original store bag. The store refused to refund the money, saying they would only issue store credit. Their reason: she had paid with with a check (which the store had instantly processed at the time of transaction). I wanted to return my mother's money to her--not waste more time spending credit.

This should have been an easy return, but the store refused because of the method of payment my mother chose (and that they happily accepted). A call to Polo customer service yielded little help, since the purchase was made at the store and the refund is up to the store manager. Ridiculously bad customer service. In the future, I will go way out of my way to...

Be careful in this store. They try to over charge you!!! I bought a T-shirt for $45 (without tax) on the label, however $58 (without tax) on the cashier. The guy said it was due to inflation and tariffs. He was not going to correct it until we asked for the supervisor. They finally corrected the "mistake' and they honored the price label. My friend was next in line and the price gap was more on her stuff, they tried to over charge her for more than $50. She was buying several itemst. So be careful. And these items were not on special price section just normal price with original price tags. Imagine what they do with special price...

I WILL NEVER SPEND MY MONEY HERE AGAIN! I HAVE BEEN GOING HERE FOR YEARS, BUT TODAY I HAD THE WORST EXPERIENCE! MY FIANCE AND I WAS LOOKING FOR A JACKET, WE ASKED THE WORKER FOR HELP SEARCHING FOR MY FIANCE SIZE. HE SUGGESTED THEY MIGHT HAVE SOME IN THE BACK, HE WALKED AWAY SAT THE JACKIE DOWN AND PROCEEDED TO HELP A OLDER WHITE WOMAN THAT CAME IN AFTER US! I ASKED HIM ABOUT THE JACKET HE TOLD US WE HAVE TO WAIT AFTER HE HELP HER WHEN WE WERE THERE FIRST! I FELT DISRESPECTED AND DISCRIMINATED AGAINST! I WILL MAKE SURE I SPREAD MY...