UCHealth Anschutz Inpatient Pavilion - Anschutz Medical Campus — Local services in Aurora

Dr. Burlew was wonderful with incredible bedside attentiveness. Very caring, thorough and knowledgeable. I have to rank my stay at a one star though. My room was definitely not conducive to healing. I was put in a room that was clearly meant for one person. When I was transferred to the Critical Care Annex for my recovery of a small bowel resection, it was obvious that it was meant for one person. I was put in the far end of the room across from the only restroom. There was a type of screen flex portable room divider that separated the two beds. The only chair in my area was a type of patient/guest slant armchair. No recliner so I could elevate my feet/legs. The tv, clock, and most of the medical equipment was on the other side of the room. The first night I had a roommate who kept the tv on all night. The next patient was Spanish speaking only and it was miserable. Every time they came into the room to assist her, they needed an interpreter. They put the calls on speaker phone every time. Once, when the nurse and lab person came in, I pleaded with them to please be quieter. They would turn on the lights, which meant the lights came on in my portion of the room too. The nurse's response was we need an interpreter. As a nurse, I KNOW that it didn’t have to be on speaker phone. Her solution was an eye mask and ear plugs. At one point I needed to use the restroom, which was at the foot of my bed. I did it by myself and didn’t bother anyone. Remember, I had a bowel resection. As I backed up to my bed to sit back down, with NO assistance, I was told to QUIT MOVING AROUND because I was making the other patient “uncomfortable”. I was so upset. The night charge nurse and nurse (found out it was my bedside nurse who TOLD me to quit moving around) came to speak to me. They knew I was upset because they could hear me telling my son on the phone what happened. I told them I felt so disrespected. They agreed that I had done nothing wrong. They got behind on my pain medications because all the attention was going to the other patient. At this point, I was begging them to please not get behind on my pain medications. I was crying. The roommate also had the only access to the tv which she also keep on all night. She then started calling people at 6:30 am using the speaker phone! It was miserable. Also, the head of my bed was up against a door to an adjacent patient's room. She had her tv or computer very loud listening to cat videos! Unbelievable. I felt like I was put in subpar conditions. I couldn’t believe I was in a Critical Care Annex. What concerns me the most is that I know I have to go back. I have stage IV colon/rectal cancer. My next surgery is scheduled for January 5th. I am more than concerned and truly worried. If I could go somewhere else, I most definitely would. My surgeons are beyond amazing, but they put you in an area that is not favorable to healing. I felt very isolated and...

Yesterday, I was transported to University of Colorado Health in Aurora, CO. I am restricted to a wheelchair because I cannot walk. I shared my medical history with paramedics, especially the recent surgery I had on my lower leg and ankle. The cast was more than obvious and my inability to walk. I requested care and did not have a preference of facility. In hindsight, one of the paramedics sarcastically stated this location while the other laughed. Upon arrival, the worst experiences unfolded.

I suffered incontinence and had to relieve myself right away upon entry and was stopped by a restroom. I opened the door and asked for my wheelchair. I already told the medics to bring my things. They procrastinated and stated it would only be a moment. In the meantime, I am balancing on one leg; about to fall in front of staff, and some guy in burgundy scrubs asked if I wanted to lean on him. I refused because I saw an office chair and begged a lady at the Nurse's station to bring it to me. She looked at me as if I was out of the twilight zone and did not. So I hopped over before I crashed.

At least 10 minutes passed and staff ushered me into an ER room. All while I am asking about my wheelchair and other belongings. Finally , someone says they are searching your things for lighters, knives, etc. My response was as if it was safe to lie to someone who cannot walk; refuse to deliver a wheelchair, and I demanded my things to leave the hospital. Staff refused to let me leave and tried blocking me. I made it to the door, rather gateway to hellcare, and the guards were having a good time tossing snacks, makeup, yet no weapons. Again I asked for my things and reached for my purse, which got all attention, and the white shirt jerked it back and told me I could not have my things. The other blue shirt kept searching. I am repeatedly stating I am out of here and give me my stuff. A voice of reason states, "She can leave if she wants and we cannot make her stay". Obviously right? No, the white shirt put his finger in my face, yelled, and ignored me once again until I emphasized the ignorance, lack of customer service, and MY refusal of service/care. Well, they labelled me a trespasser and wheeled me out by force in THEIR chair because none of the geniuses thought to give me mine. Campus cops came and I wanted to press charges of assault, but of course they could not find fault from their colleagues. I posed the best retort: If I had shown up misbehaving like them; pointing fingers, and rushed one of more of the staff/guards out inciting fear or disorderly conduct, would I had not...

I went to UC Health in Aurora 16 times from Dec. of 2019 to Sep.of 2020 because of the poor care at Lowery Hills Care & Rehab. In Aurora.On Sept. 2 2020 I ended up back with another UTI to UC Health in Aurora co. and decided that I cannot return to that nursing home because of the poor care, while making the decision not to return the case worker got mad and returned with this old lady Wendy with in the disability dept. In AIP -1 and was told by others that she was the one ordering all the things that was happening to me because she was mad that I ended up staying there. Including refusing to have my suppositories give to me if I couldn't do them myself which is a medical necessity do to my Quadrapalegic disability, plus dual diagnostic and bad PTSD. all the times I tried to hurt myself because of the care ordered by Wendy including trying to Hang myself by the TV and call light controller ,cutting my arms and stomach and telling them I wanted to go to Denver Psych. And the refusal of care by Nurse Gabby, charge nurse Laura and CNA Nina l, ECT. And being abuse from the being abused by CNA Rachel saying this is not a hotel and u can't stay long term, refusing to get my food and answer call light plus much more. Nurse Andrew abusing me and reported both to many and also caseworker did nothing, including Letting the air out of my air mattress and keeping it deflated even when they changed it out and repeated the abuse for my entire stay on the 7th fl. AIP-1 and. I also have recording from Wendy saying she did these things because I didn't take her offer of going to a hotel for one night or going back to a facility with the awful care.. I have staff members of UC Health Aurora in different dept's that know and witnessed all this abuse and staff on different floors that know of all the abuse too .. there is much,much more to this whole situation that the 7th fl. AIP 1 Dr's, Pysch's that refused to send me to Denver Psych Hosp. There are also first responders in other facilities that know the truth also. Be ready for the worst to be heard. Thank...