Vic's Jewelry & Watch Services Center — Local services in Aurora

I worked at Zales for a few years and after that experience, I would honestly never trust a huge corporate Jeweler with repairs. They outsource their repairs and the employees are sales associates, they are very rarely professional jewelers (sometimes store management is, but often they are just people with business degrees). A major corporate Jewelry store employee might tell you that this or that type of repair is do-able and they may know absolutely NOTHING about what that repair entails. They then ship your sentimental (and costly) jewelry out to someone else, who has never spoken to you, who doesn't know what you want, who has no way of asking you clarifying questions, and that jeweler will then GUESS at their best estimation of what you're looking for. They also tend to go overboard with rhodium and often cover your stones in doing so. I wanted to explain all of that so that I can say that handing my engagement ring over to someone at Vic's was a really comforting experience. The person I spoke with was honest, straight-forward, and showed real concern for my piece. They had my ring for three weeks (a normal amount of time for repair) before they let me know that what I requested wasn't do-able and would compromise the integrity of my ring. I received my ring back in immaculate condition, shinier than I've ever seen it, and missing what I thought was an inclusion in one of my stones but was simply dirt that had always been there. I wasn't charged for this service at all. This is an incredibly reliable and trustworthy business and I will be returning for any and all jewelry needs in the future....

The worst jeweller in the market. This man is an inexperienced con artist. I went get my engagement rings downsize. He instead make them bigger. When I brought this to his attention he then resize it to be the exact same size as it was prior to me bringing it to him and when I told him that it was the same size as before he brushed off my comments as if I were stupid. I soon after discovered that the stones set in my rings were now newly loose. After talking to several other Jewelers I determined that the ring resizing, especially having done it multiple times as he did, was the reason why my ring gems were suddenly loose. When I called him to complain about the fact that he had damaged my rings he refused to admit fault and insulted my intelligence saying that all the other Jewelers that I spoke to had no clue what they were talking about. This is by far the worst experience I've ever had at a jeweler. This man is incredibly unprofessional and does not know the first thing about rings. Not only will I never go back to this establishment, but I am also going to file an official Complaint on this business. Avoid the pain and extremely costly mistakes of...

I lost my grandmother to her fight to breast cancer in May of this year. I recently got engaged and couldn’t wear the ring she gave me on my ring finger anymore. I went to Vic’s in hopes of getting the ring turned into a pendant so that I could wear it as a necklace instead. I picked it up today, and I am absolutely speechless. It’s so beautiful I am amazed. Vic and his family took the best care of my jewelry and turned it into something I will have for the rest of my life, and just in time for Christmas. The pendant is more than I could ever hope for, and I just wanted to thank Vic and his family for taking care of me. I’ll never go anywhere else to have my jewelry fixed. I hope everyone has a Happy Hoilday THANK YOU from the bottom of my heart. Words can’t express how...