AGE of Central Texas — Local services in Austin

I took off of work to take my father in for the intake appointment to AGE. My father is a veteran and received the referral from the VA. The doctors orders were sent over prior to, which they obviously didn’t review prior to. During the intake appointment we saw the nurse, a lady by the name of Gena and Shanea. Everything seemed to be fine until we spoke with Shanea. Shanea scheduled my father for a trial day within the same week to see how things would go. Ten to fifteen minutes after we leave, I receive a call from Shanea stating that after speaking with the nurse they didn’t think they could provide the level of care needed. My question is, how would you know the level of care needed if you wouldn’t even allow him to complete the trial day? I’m sure there were other patients that wore adult diapers and there were others in wheelchairs as well. It’s unfortunate that our time was wasted and that my father won’t have the opportunity to social with others to improve his social and mobility skills. Not to mention that my father was looking forward to being able to get out of the house, but now we’re back at square one. Just because he has dementia and wears adult diapers, he’s still a...

Who ever the lady was that answered the phone was so rude. I just called to get the correct door entrance when I was following the directions on the first door I seen when it said something about round about. And she just cut me off and said I just should have followed the directions that would lead you to a parked van and that I need to pull in and put my hazard lights on in a harsh nasty voice and I did follow the directions that lead me to a lot a different vans in direction sections of the building. I don't have a car, I have eye problems. I caught the city bus all the way there just to get the equipment for my mother. If you don't like answering the phone then get a different job. I hope she doesn't tend to the elderly with that kind of attitude. Who knows what else she might be doing. Good thing the young man that assisted me when I finally found the correct entrance was so nice, because I was hoping to meet her in person to give her a peace of my mind right back with an attitude. Other than that I like the old look of the building and the area. I just gave the one star because of her snobby attitude. Your bitterness will drag you down but not me. Have a nice and...

PLEASE, PLEASE. EVERYONE. IF YOU HAVE A PIECE OF MEDICAL EQUIPMENT OR IF YOU ARE IN GOODWILL, SAVERS, SALVATION ARMY, TEXAS THRIFT, ANYPLACE. A YARD SALE. AGE HAS A PROGRAM. IF YOU NEED A PIECE OF MEDICAL EQUIPMENT OR SUPPLIES( PADS,GRABBERS),YOU CAN GET IT TO USE. WHEN YOU ARE FINISHED, JUST BRING IT BACK, FOR SOMEONE ELSE TO USE. SHARING IS CARING. PLEASE, PLEASE, EVERYONE DONATE TO THIS PLACE. DOLLAR TREE HAS GRABBERS. IF YOU BUY 5, THAT IS FIVE PEOPLE IN NEED WHO CAN HAVE HELP. THIS IS A TOP NEED FOR THIS ORGANISATION. I AM DISABLED, A COLLEAGUE OF MINE, CHIP HOWE, SENT ME THERE. I RECEIVED MY 1st pair of Arm Crutches from them. I TAKE THEM EVERYTHING THAT I CAN. PLEASE, PLEASE, EVERYONE DONATE TO THIS PLACE. IF YOU HAVE ANYTHING MEDICAL, PLEASE CALL THEM,THEY CAN EVEN PICK UP. DON'T DONATE TO THE THRIFT STORES, FOR NOONE INCURS A FEE FROM AGE. IT TRULY IS A FREE PROCESS. FILL OUT A FORM & YOU ARE ON YOUR WAY. LOVE THIS PLACE. DR....