Bassett Furniture — Local services in Austin

My husband and I have been couch searching in the Austin area from the usual suspects: Ashley, Living Spaces, Rooms To Go, etc. On a whim while driving down to the San Marcos outlets we stopped in to Bassett on Anderson Lane. Becky was a breath of fresh air after being ignored and provided with dubious information elsewhere.

She thoroughly listened to our needs, 1) my bad back, 2) my short stature, 3) my husband's very tall stature. She addressed my back needs first and explained the exact type of furniture we needed to look at and acknowledged that she may not have the perfect piece for us. She explained the different densities of foam, how that differs from firmness and even insisted that we sit on a variety of cushions and explained why they felt different. She also explained the types of support within the couch and why certain types are better. Furthermore, she explained the importance of height in cushions and life span.

Becky was more concerned with us finding what we needed for my medical needs and stature and referred us to another local store. She wanted us armed with invaluable information. We will certainly be visiting Becky the next time we need other types of furniture.

The store was well lit and organized. I appreciated that the store was organized in a sensible way. Part of the store is a lower level a few steps down. I liked that this could provide more privacy within the store when looking at furniture. The entrance is bright, open and welcoming. The furniture is higher than that of the "usual suspects" but is clearly superior and quality made. You are able to select from a variety of fabrics and leathers and customize your furniture. It's nice to not have to settle for whatever one or two colors pieces are...

Yikes, some of the reviews on here are pretty brutal, so I was hesitant going in. I have to say now (post-purchase) that I was pleasantly surprised. After going to pretty much every furniture store in town, I ended up here at the advice of several friends who had made Basset purchases in the lsat couple of years. I'm pretty picky and Basset had literally 1000 fabrics for me to choose from (of course it came as a price). I'm currently building a house and decided that it was time for me to upgrade from college student furniture to adult aged and (priced!) furniture. I've really been looking for pieces that are going to last for more than two years. This place is definitely service as they'll come out to your place to measure and help design an overall room.

When I walked in, I was immediately greeted by Candy. Candy asked me all the basic questions--what my style was, timeframe, color preferences, etc. and proceeded to show me a few different options. I ended up going with one of the custom build sofas (2 of them to be exact), a chair and a half, and a large storage ottoman. I used the standard grade 21 fabrics for the sofas, which put them at $1199 a piece (they had a 25% off sale), and grade 25 fabrics for the chair and ottoman ($1099 and $699 respectively. With tax, shipping ($139), and the guardsman ($249ish), i topped off at around $4900. Pricey yes, but the service was phenomenal and I'm hoping for the quality to be as well!

I can't attest to the delivery issues that other folks have experienced, as I just placed my order today. I will update this review once I receive...

The sofas here aren’t worth the money. Bassett sofas are actually more expensive than Ethan Allen sofas, but the quality and sales staff is completely inferior.

I bought a sofa and chair from Bassett three years ago, and within days the back cushions were sagging, because they are filled with little pieces of polyester foam and aren’t structured to stay upright. We ended up replacing the sofa and kept the chair in a back room, but even though it gets little use, now the seat cushion sags, too, and the material frays and pills. Basically, you are getting a product that is similar in quality to Dillards, but you are paying double for all those fabric choices.

The sales staff is completely incompetent and unhelpful, too. If you ask a question, they will always give you an answer, but it is never the same answer – either they are randomly misinformed or randomly lying. Different reps told me that the sofas have a 10 year warranty, a 7 year warranty, a 5 year warranty and a lifetime warranty. When I asked about the density of the foam in the cushions, I was told by different reps that it was 1.8 lbs, 2.2 lbs, 2.25 lbs, 2.5 lbs, and 3.1 lbs. Unbelievable.

The worst thing is that once you place an order, you can’t cancel it or downgrade it. I was able to upgrade my order three days after placing it, but when I changed my mind - that same day - and wanted to change it back to the original, they wouldn’t allow me to do it.

There seems to be universal disappointment with Bassett. Do a search on the internet and you’ll find a slew of complaints about their quality...