Shipley Do-Nuts — Restaurant in Austin

The women who work here live with infinite amounts of attitude. Every single time. No customer service skills. The donuts are most often dry and or inconsistent. But, I was out Sunday walking and decided to stop in. Mistake.. the apparent queen of donuts was mad that I dared to try to walk up to the door while they’re still open and ask a question. They close the inside hours before they close.. apparently, but also close it earlier than it’s posted… the previous three times. So I wanted to ask why. She met me at the door to let me know… the customer… that I was an issue for asking questions about them being closed when they’re open……. Then after she realized I was trying to.. you know.. be a customer. She asked if I wanted to buy. I asked her why I would now.. so she threatened me as I walked away.. three times. Telling me I needed Jesus? I was 100+ feet walking away on the sidewalk not talking to her.. but she reopens the door and says she’s calling the cops? Are you insane? All I did was try to be a patron and understand the nature of the inconsistency of this location. No point. I’ll just go to the other donut shops on that corner. This shop can rot. It looks like it is anyway....

I placed an order via Too Good to Go last Saturday and drove out there from Buda with my kids for fun. The person who worked there was very rude. My order was scheduled for pickup between 1 - 2 p.m. I pulled up at 2, and the open sign was on. I loaded my order on the app and drove through. The employee took 2 minutes to come to the window and then wouldn't open it, just kept signing closed. After about a minute of pointing at my phone (and smilling, I was not upset at all), he opened the window and said, "We're closed, no orders." I explained that I wasn't placing an order but picking up a leftovers order from Too Good to Go. He just kept saying, "We close at 2" over and over while I was explaining this. Then he pointed to my phone angrily and said see it says right there 2 o'clock." I said," So you dont have the order set aside for me or anything even though it's only 3 minutes after 2? " He said "No we're closed" and closed the window. It was a nasty experience all with my two young girls in the car. When we left, the girls were disappointed and kept asking why that man was so mad at me. We love Shipley's but may just stick to other locations that have more...

I am a regular customer of this location and order donut and coffee on drive. However lately the staff lady was rude and doesn’t want to put sugar and cream in my coffee. So I had to do it myself while in drive. When I go there and it is the boy staff, he would be nice and do it for me. Which I appreciate. This morning when I order coffee it was the staff lady again and she still doesn’t want to accommodate me and put cream and sugar in my coffee like any other chain location on drive would do (think Starbucks, Mc Donald and do on) so I told her that other staff would do that. She replied that she doesn’t want to do it for me just because it is me. She can choose whoever she wants to put sugar and coffee that to. It is a clearly a discrimination. I can’t believe she said that and the manager there didn’t say anything and doesn’t...