Pollo Regio — Restaurant in Austin

I am going to be very clear that my problem is with the price, which I think it's out of the ordinary. Way too expensive. The flavor is awesome.

Pollo Regio at this location started when I was going to that high school near them, around 2003.

As a consumer, many things are hidden from me. So, maybe, I am unable to understand and would probably understand the price if I knew all the information.

The chicken tenderness, its flavor and the green sauce is what made this restaurant stand out, despite being in a dangerous location and only being a carry out place. Nevertheless, it was the place to go for a long time. I believe the price was fair at this point.

The price of a whole chicken was $10.00 back in 2003, and it was given with the onion and two sauces. At some point, if I recall correctly, rice and beans were added to the whole thing; I don't remember the date.

Naturally, the price started to go up. In 2008, it was still very affordable, despite the recession. Other things were added to their menu, like the meat by the pound, baked potatoes, etc., by 2012. Good things. From 2012-2020, the price started to go up from $15.00 to $20.00. Then after the pandemic, it's been $30.00.

The flavor is good, but when you have chicken from Sams or Fiesta at $5.00 or $8-10.00, the same portions compared to Pollo Regio, respectively, then I have to go with something cheaper. The flavor is not as good though.

I haven't eaten at Pollo Regio for about 1.5-2 years, and I don't plan to go back. I do have the desire to eat there, but I think it's way overpriced. The same applies to the other establishment Pollo Rico. The only thing is that Pollo Rico's flavor and sauce is not as good as Pollo Regio, although, it's been progressing. I haven't there in 3-4 years.

You can try to play around with the menu, and present it in many different ways. But remember your old ways. If you're overcharging your customer, just for the sake of it, at some point your customer won't come back. Look at how many establishments, greater than you, have disappeared. They also had good food.

Again, this is just from the consumer's perspective. A regular consumer, not rich, not poor, just someone who likes to administrate his finances...

One likely reason a takeout-only spot like Pollo Regio at 6615 Berkman Dr in Austin boasts an impressive 4.8‑star rating from over 3,000 reviews is the sheer consistency and quality of its core offering: grilled (pollo asado) chicken. A glowing review on MapQuest mentions “pleasant staff, short ticket times, good food,” and specifically praises the grilled‑chicken baked potato . Another review highlights that their food “is ALWAYS on point… very delicious” .

Beyond the chicken itself, the sides and accoutrements clearly leave a strong impression. As far back as 2003, the Austin Chronicle noted the “scrumptious green avocado salsa… fiery and creamy all at once,” along with fresh homemade sides and charred grilled onions—elements that elevate a simple take‑home experience into something memorable .

Moreover, friendly and efficient service powerfully enhances customer satisfaction. Patrons have described the staff as “professional, friendly, and loads of fun,” and appreciated the speed and reliability—even when ordering delivery .

All these factors—delicious, consistent food; standout, handmade sides and sauces; and positive, fast service—combine to create a gratifying, repeatable experience that yields high ratings. For many customers, Pollo Regio’s takeout is not mere convenience—it’s a go‑to solution for quality, flavor, and...

Never will order again ! Placed an order 3 weeks in advance for about $200 . Called the morning of to see if I could pick up my order earlier . The lady stated they never even had an order for me and stated I need to take them my confirmation email to their location which was across town for me . I got there and only one person spoke l English so communication was horrible . The manager had to contact another manager . She stated their scheduling system doesn’t keep record of orders placed in advance just same dah . Then why have that option . No one apologized . She then stated she could have my food but I needed to “respect” the reservation time her exact words “respect” and come back 3 hrs later ! I get it I got there early but that’s why I called and they could at least accommodate me for their system mistakes and lack of concern . Telling me I needed to show them the email , drive across town but come back hrs later for my order ! Never again . Food was good and that’s why I gave it 2 stars but customer service was horrible ! This was the Berkman location . Should of listened to my friend who also had the same issue when she had ordered for a quince and...