Equinox Austin — Local services in Austin

11/9/24. And they just get more despicable. I disputed the charge, they lied and said continuing to charge me was well within their right. Jokes on them, I have the proof. Avoid the place, you will get screwed. I'd like to say it stinks that this happened because the trainers/teachers were great, this is a management issue!

9/16/24 update. Called my bank and there is no record of them trying to refund me. At this point I have no other recourse than to dispute the charge with VISA. Sad that this all could have been avoided had they simply canceled it like they said they would. Watch up for this place.

9/9/2024 update. On two weeks and still no refund even though I was promised one in 5-7 business days. It's lies after lies. It's deflection after deflection and zero responsibility as to this even happening in the first place. Do not go here.

I hate writing this review because my daughter actually really liked it and was treated nicely, but like others, canceling was completely unprofessionally handled.

My daughter went off to college, which I told them she was doing before we agreed to a 3 month membership, and they said just provide proof of her housing. I provided proof of her housing when it was time to cancel, but they said that wasn't enough since it didn't have her exact address on it. Note, it was a template email with her name and move-in date so it was very clear she was moving. Then I provided something else and that wasn't enough. I finally had to call the school and ask them for letterhead with her name, etc. It was ridiculous the hoops I had to jump through. I feel it was a stall tactic to get another month.

After all of this Donovan assured me all was well and it was canceled that day, and I would get no August bill. I even had the email proving he said it. Well, I looked at my CC this month and guess what, I was charged. I called the front desk and was told her account was not actually canceled but placed on a hold thus the reason for the charge.

I emailed Donovan right away, and he claims I will get a refund asap. I do not believe he ever actually canceled and this was on purpose. We shall see if I actually get the refund without having to go to corporate. This practice is unprofessional and just makes me assured I will never spend another dime there because I can't trust the process. I even had to cancel my CC since I don't believe it won't happen again.

That being said, it stinks because my daughter really did like it there and wanted to go again during...

I’ve been a long time equinox member (10+ years) and have seen the company grow into growing areas, like here in Austin! The membership I have allows me to visit around the country and I’ve had the pleasure of visiting multiple states and dozens of equinox clubs. I was visiting Austin for work in April and one of the best parts of my trip was having access here, this is why…

The Austin club has stood out as one of my favorites and I can’t wait to visit again!! The south congress location is next to SoHo house (another must have membership with multi-city privileges) and many trendy restaurants and fun places to walk around to plus a very chill outdoor patio perfect for remote computer work.

The facilities were incredibly clean, which is very typical for equinox clubs… and something the brand prides themselves on, so they get A++ here! No shame admitting I was able to spare packing my shower & body care amenities bc all of their clubs are fully stocked with luxury brand face wash, moisturizer, body wash, body lotion, shampoo and conditioner… so I literally just worked out and showered there every day and that made my traveling life so easy😇 Love that they have a great steam room here too, be sure to grab the cold eucalyptus towels on your way in!

Also the instructors and trainers here are legit!!! The ENERGY in Audreysha’s class is addictive🤩 She’s a top company instructor and this clubs group fitness manager. She has won company awards for being a baddie, so I am dead serious when I say this was such a treat to have her as an instructor and a highlight of my Austin visit🥰 10/10 recommend trying her class.

Eyed some seriously challenging but fun looking privates going on that made me want to book a few privates next time I’m in town, and this club is so spread out with multiple floors so even when it was “busy” it didn’t feel overcrowded.

Also I was a super super fan of the Matcha Mama cafe they have at this club, which had some seriously delicious and good for you smoothies, crave-able avocado toast and they were even offering single serve LivOn Labs Acetyl Carnitine supplements… so my workout game was on point🥹

After I visited, I glanced at some of these poor reviews and wonder about the authenticity🤔 This was an easy 5/5 stars but I’d give them more...

The club itself is spectacular, and the staff is so so great, but this location really has 2 shining stars! Both Coach Cassandra and Penelope!

Cass is absolutely phenomenal. It’s genuinely insane how great of a coach she is, and the dramatic impact she has already had on my life in such a short period of time. It’s really transparent how much she cares about her clients, and how your program is made specifically for you, and not someone else. I’ve made so many changes, and both members, as well as other trainers have told me how they all see a visible difference my appearance and attitude.

Before working with Cass, I was traumatized and entirely opposed to going into a gym, especially by myself, but now not only am I excited to go in for a workout, she’s helped groom, and boost my confidence to go into and exercise outside of our sessions together. She really holds me accountable, pays attention to my nutrition, and is constantly touching base with me, and pushes me to be my best.

Cass really is a shining light for me at Equinox, and even though the club is spectacular, as are the Eucalyptus towels, she truly makes my member worth it.

Next we have Penelope! She is wonderful!!! I would not be a member if it wasn't because of the great first impression she gave me, as well as really showed me she cared about me and my journey the moment I walked in that door. If it wasn't for her I wouldn't have found Cass, and I wouldn't be as successful as I am now at Equinox.

Penelope 100% is one of the most attentive people there. After you sign up, she doesn't just drop you, and try to find someone else to join the club, she checks in on you, she finds out about your progress and how comfortable you are. She is so easy to get in contact with, and makes sure you that you're a priority to her and equinox. Meeting with her really kick started my journey, because she made sure I knew that she believes in me, and knowing that someone believes in me was what I really really needed.

The staff is great. But these two? If you have the opportunity to come in contact with them, treasure that time, because they will...