Bennu Coffee on Congress — Restaurant in Austin

I’ve had good experiences here except one time when I made the mistake of asking whether you had iced coffee. The barista gave me so much attitude. I hope that he doesn’t still work there because it really soured the whole rest of my day. Mind you, I asked one single question. And then I chose a different beverage for myself. Said, that’s ok. I have been a barista. I have had busy days at work. As they say, there is no need to behave like that. When the drink was ready, he goes, “cold brew!” And that’s cool, and when he noticed I didn’t immediately go to grab it, he says VERY loudly, enough so that all the corners of Bennu could hear it, “It’s the same as iced coffee!” Just so aggressive. Who hurt you? Not me. I waited till the drink my S.O. got was ready, and then we got them and drove away. A caffeine fix in the middle of whatever the day of the week it was. So simple, and could have been a relaxing part of my day.

Sometimes people act like they are ready to fight you. They’re not though. Not ready to fight. They just want you to make them feel better. I can’t. I am tired. I dealt with other people’s feelings that they also can’t self-regulate. I was actually NOT going to this café in order to make you feel better. I did NOT insult you. I did not insult Bennu. And even if I had, even if someone else does, why are you so proud of a menu you did not design?

And since I did not belittle you or speak badly about the establishment or do anything besides order a bev, I did not feel the need to justify anything or explain. And I didn’t deserve the way you treated me. If anyone has read this far, I have to say, This is why introverts don’t like to leave their homes. This is why autistic people prefer alone time. This is the reason sensitive people view going into a public space and interacting with others as a potential landmine. I did not go there to hype you up, nor to take care of your special feelings. If I am disappointed at something in life, I pivot. I get it, it’s stressful. Try going home and decompressing. Iced coffee is absolutely not the same as cold brew. You know, I know, all of Austin knows it. I WANT it to taste like that because I don’t want the concentrated flavor. Is that actually offensive to someone? I don’t want to get coffee from a place that hired someone that acts they were going to slam the drink down. I don’t want coffee made with hate. If I make my own ICED COFFEE most of the time and I choose to get it from a place every once in a while, I don’t want to pay with cash and my peace.

Vegan options. Parking: medium difficulty to find a spot. Never had a bad latte here. Many people park at the tables with...

Zero out of ten. Do not attend.

I would give this place five stars across the board—but that would be a bold-faced lie. I take it back. Actually, I liked the place. I even wanted to buy coffee from them.

But alas, the universe had other plans. Or, more accurately, the guy in the back did.

Look, cakes are nice, sure. But cakes don't contain an addictive substance that fuels 90% of my personality. Coffee, on the other hand? Coffee is life. Coffee is what I came for. Coffee is what I tried to buy.

And yet, for reasons unknown to me, I was denied service. No explanation, no "Hey, sorry, we're out of coffee," just a firm no. My best guess? It might have something to do with the fact that I accidentally fell asleep there while having a rough day. Oops. Apparently, that was a capital offense.

Then there was the guy in the back. I didn’t hear exactly what he said, but you know when someone is talking just loud enough that you start filling in the blanks? Yeah, that happened. He was having what can only be described as a passionate meltdown about "those types of people" and how "they are." You know, real vague but very pointed. Safe bet? He wasn’t auditioning for a kindness award.

So, in conclusion: No coffee, weird vibes, and one guy who I assume has a personal vendetta against me (or at least against anyone who might dare close their eyes in public). Hard pass

But to the staff. I've worked in restaurants most my life, and I've refused service for personal reasons before. I'm okay with not demanding a ex lover server you food. It's a rarity, but I guess we're getting personal about it, I don't have sex with guys though... So I'm confused why he didn't...

I was visiting Austin on business and decided to go get some work done. I came across a 24/7 Bennu Coffee and was so excited especially because it was late. I want to first note that the customer service, the coffee was amazing! We had such nice baristas. They were quick, friendly, and caring (even putting additional cool coffee art on my latte)

The reason for the 3 stars is because of this...When I got there the place was packed and I was actually happy no one likes a dead coffee shop. So I found a seat in the back. I was going to sit outside but noticed that a homeless woman was sitting in the outside furniture. So I just stayed inside. Then the same homeless woman was coming in and out of the establishment at least 25 times to access her bags which had now been piled up in the corner. of the coffee shop. The odor she was producing was also extremely offensive and made me want to gag every time she walked by my table. The establishment clearly knew the homeless woman was there and nothing was done. You could see from other customers that they were also very disturbed by this as they were working. Listen I know Austin has a large homeless population and I am not trying to sound mean, but this is a beautiful city but this homeless problem should not be spilling over to businesses. This ruined what would have been a perfect place. The staff is young so maybe some training on how to deal with these situations?

I hate giving this place 3 stars but this is just not a pleasant experience smelling this as I try to work and sip on my...