francesca's — Local services in Austin

I have just left this location and I was left displeased by the attitude of the young lady who most certainly did not attend me. Unfortunately, I did not grab her name. She did not greet me. She just stared at me as I walked in. She was wearing light blue jeans, a white top and has her brown and blonde hair pulled back into a ponytail. I walked in shortly after the store opened and understandably so they are busy with opening duties. I walked in and expressed that I had a question- I ordered online and was wondering if I could return in store. Yes, you can return in store. She didn’t even give me a chance to reply as she abruptly and rudely told me, “you’re going to have to wait.” It is so easy to politely tell or ask a customer to wait, especially if you have a register problem. Even though I did not want to approach her I asked her if I could look around in the meantime to which she barely gave me a glance and just muttered, “sure”. I avoided her and asked the other cashier if I could step into a dressing room because there is a sign that says to please ask an associate. Once done I approached the register again as I could see that everything was open..I was just left standing there though clearly I was right in front of her and she knew what I was there for. The other young lady working handled my return. As I finished, there was a young couple next to me and they received no greeting or acknowledgement from the original associate. Not even a hey, my coworker will be right with you, thank you for waiting. Clearly, normal conduct and manners is something this associate is not...

I was hesitant on writing a review but I can clearly see from previous reviews this location needs to do better! I stopped in this morning to do a return and when I approached the counter I was not acknowledged. The cashier processed my return handed me my receipt and turned away. As I was walking out of the store I noticed there was a sale happening so I asked her how long it would be going on. She asked me if I knew how to read that it was listed on all the signs. I assured her that I did and that I didn’t like the way I was being spoken too. She ignored me! I found a dress I liked and when I approached the counter to check out another worker came in and she started to tell her how she had been hanging up on a customer all morning that was calling in to check on an item. I was disgusted as I walked out with the customer service at the location. I typically shop on line & quite frequently so I was extremely disappointed at the in person customer service at this location. Please resolve this before you guys lose business! In this economy there are people in serious need of jobs & she’s occupying the space of someone who could be representing you guys in a better light. I also...

I was there at 1:30pm today and I was asking a white girl and a big girl with black straight short hair a question about a blouse and they completely ignored me till the moment I got in I asked 4 times and was ignored so I waved and the big girl gets mad and says “what” and I said I see you have a sale are the prices already marked off? And she looks at her co worker talking about ME (iwas the only one in the store) and says “omg she is so rude” I said ? “I’m rude but you’re talking about me Infront of me ? I’m rude but your not acknowledging me as a customer because y’all to busy chit chatting about yalls boyfriend problems” she looks at me dead in the eyes and says “I don’t care ur rude” … i was flabbergasted it’s now called being rude to ask employees questions isn’t that your job? I was the only one in the store! You only had to Answer one question, people these days wants to get paid to do...