James Avery Artisan Jewelry — Local services in Austin

Stopped in around 4:00 today to buy a couple of things. Mind you - nothing is a necessity at James Avery. The line in the store was pretty long, but we waited patiently. I had written down the item numbers on the paper, in order to be as helpful as possible. By the time it was our turn, I really needed to use the ladies room. Now, bear in mind - I've shopped at this very location for almost 15 years. I've never been denied using the restroom. And it's not like I wasn't about to buy something. But the young woman clearly had an attitude. She brought the wrong items and I did not have the patience to deal with walking through the store to show her what I wanted. Walked out and will not be back any time soon. There are better locations without children with attitudes...

The service is great, ladies are great. One thing that I’m pissed off about it the quality of the charms that I received. I got my charms home and polished them up and realized how scratched they were. Like REALLY? It was my first time ever purchasing this over hyped brand for my mother for mother’s day, and my experience was getting it home after I gave it to my mother and seeing all the ugly scratches. I’m in Fort Worth and my mother is in Austin. We have the hearts that break in half and have a prayer on it....there’s no telling when I’ll be able to get both of them and exchange them. Over it. Check everything out before you bc the workers want to get you in and out with out caring to check...

They took my leather necklace and said that they could replace it. Instead they cut my necklace and could not properly fix it. This was after charging me. They then said I needed to purchase a new one. I was told tuff luck by the staff. This is the only james avery piece that I own. My wife has spent thousands of dollars on jewelry there. I understand if you mess up but don't ruin a customers item and then tell them its there fault you cant fix it. It was at the tec ridge james Avery ar 623 pm. Store 30 assoicate was Annette. On register 5. This is the worst experience I have ever had...