GameStop — Local services in Austin

DO NOT PURCHASE PRE-OWNED/USED MERCHANDISE FROM THIS LOCATION

Per GameStop Pre-Owned return policy "merchandise can be returned for any reason within 7 days." I purchased a Wii remote from employee Audrey at this location. Turned out the remote was faulty. Went to return it 5 days later, and was rejected my refund by employee Manuel. "We can only make an exchange or issue store credit" he repeatedly stated and this was his only answer for every question/response I had. I have been shopping with GameStops all over Texas for over a decade and have never had this issue.

I took the remote to the Greenlawn Crossing location, where I made the return for a full refund and was actually treated like a...

3rd gamestop stop this week. With the same problems. Zero greeting when walked into store. Cashier busy chatting with an off the clock employee hanging out with him. All while eating a bowl of noodles and a hot pocket on a paper plate behind the counter. When I asked the so called experts about games I got I don't know answers or plain disdain. One main question is why is the Last of us 2 remastered on ps4 only 2 bucks cheaper than the ps5 version. Again got the eye roll. They didn't even attempt to explain why the company would do such a silly thing. The employees gave at all 3 stores especially this one a why are you in the store vibe bothering me. Do better...

I went today to see if there was any pokemon cards and got accused by the short pink haired girl of buying them all, she told me that her manager told her they cant sell me anything i told her to pull up my account to prove its me, she just started insulting me and kept saying that they weren’t gonna sell me anything. I literally have bought two times from gamestop and only 1 pack of cards at a time, i didn’t argue with her, i think its because i am hispanic that she wanted to keep me out of the store. I reported to corporate and expect them to make it right, i will continue to go to the store everyday its my right and thats why i pay a membership!! What a...