LVS La Vie Med Spas & Salon — Local services in Austin

I had an appointment today 9/17/24 to get a consultation along with a B6, B12 shot and a chin fat dissolving shot. I was specifically told when I made my appointment that my face would be swollen for two or three days. I rescheduled my first appointment as I had a previous engagement and could not be swollen. They sent me pre-care instructions and a text the day of my appointment (today) letting me know what treatments I would be having. I am not naïve and knew that it would take more than one chin fat dissolving shot to fix my concerns. I was told when I made my appointment that my first treatment was part of their special and that they would give me information on how many additional treatments I would need at a discount. The lady that gave me my consultation told me I would need three additional treatments and that it would cost $2900. She proceeded to send me a text with a company (Cherry) that they use for payments/financing. I explained that I was not going to fill out the form for financing as I still needed to speak to my husband on the financial decision and to decide whether we wanted to do financing or just pay for it outright or put it on my credit card. Plus I wanted to see if the first shot made any difference even if it was minor or if I had any reaction to it. She then told me that I would need to be rescheduled for my first treatment!! So because I did not decide right then and there to do the additional treatments or to sign up for financing she would not do the first treatment as discussed. This was a horrible bait and switch tactic and an extremely disgusting way to get new clients. Why send pre-care instructions? Why send a text the day of treatment explaining the outline of my treatments? Why let me reschedule, knowing that I had an engagement and that my face was going to be swollen….If you were not going to do what was...

I am not usually one to post a negative review, but after 3 negative experiences at this place I had to share my thoughts. I call this 3 strikes and your out. Number 1, I went to La Vie a few months back to receive a facial. I ended up having an allergic reaction mid facial and the staff seemed as though they didn't know what to do. It was very unprofessional. Number 2, I went back to La Vie a month later to receive botox. I receive Botox regularly so I didn't think there would be any issues. They told me during my appointment I needed more than I usually get. I went along with it, and two weeks later my eyelids began to droop. I called the spa and they said they would talk to the technician and get back to me. I never heard back... unfortunately I had drooping eyelids for 2 months and have had to just had to wait for the Botox to wear off.. complete waste of money.. Last but not least, Number 3. I was giving La Vie one more shot so I went to get a partial highlight on July 10, 2023 at the hair salon portion. Joseph is the guy who did my hair. After showing him multiple pictures and telling him exactly what I wanted he did the complete opposite. My hair looked HORRIBLE! I went home that night after spending 4 hours in the salon and $250 mortified. I went back the next day saying they needed to fix it. Unfortunately Jospeh is the only one who works there so I had to go back to him.. BIG MISTAKE.. He messed it up yet again. I was so angry and embarrassed that I spent so much time at a salon that obviously doesn't know what they are doing. Joseph also didn't see an issue with what he did which is a big red flag. I ended up receiving a refund for my hair and now have to go find someone else to do a complete color correction... All in all, do not go here. They advertise themselves as a luxury salon but obviously cant live up to...

Terrible experience, will never return! Had a laser hair removal consult at 1:30 on a Saturday. I arrived a few mins early and no one was there to greet me. I waited about 10mins before one of the hairdressers walked in. She made a call to see where the receptionist and esthetician was that would be doing my consult. She came back to tell me the receptionist was sleeping in a back room and she didn't want to wake her (what??!!). She sat and visited with me for a while. It was about 10mins later the receptionist came out. I was then informed the esthetician was about 15 mins away. It was another 20mins I waited and wasn't taken back until about 30mins after my appt time. The esthetician spent a lot of time with me and offered a free session due to me having to wait. However, had I known they had to apply numbing gel all over my face (which didn't wear off until 7pm) and wait ANOTHER 30mins for it to work before doing my session, I would not have agreed to it. The prices for laser hair removal were astronomical! I didn't get out of the spa until 4pm. I did schedule a massage with Legee for the next day at 12. At the time of scheduling it the receptionist said she didn't work on Sundays, the esthetician told her, "yes, you do", and they went back and forth until the receptionist just said, "ok". I returned at 11:50am the next day and the doors were locked and lights off. I waited until 12 and came back to find the doors still locked. I will never be returning here which is unfortunate because it is a very convenient location for us Rainey...