Moss Designer Consignment — Local services in Austin

The owner takes it upon herself to insult her potential sellers by making uneducated insinuations regarding the authenticity of inherited pieces. Even when presented with a verified Entrupy Certificate she chose to insist that I was lying and attempting to press upon her, an inauthentic 1970’s Christian Dior tote.

She claimed that there was no date stamp.... obviously she knows nothing about Dior because if she DID she’d know that they only began their date stamping to curb counterfeiting of the Lady Dior bag in 1997 after the passing of Princess Diana caused the bag to increase in popularity as it was commonly referred to as the “Lady D” bag.

She claimed the lining was incorrect.... Christian Dior did not begin using a monogrammed or marked lining until the 1990’s and in some rare cases during the 80’s. Bags were not made in-house and were sourced through other factories. Hardware was not stamped and the lining was not marked.

Thirdly.... the bag was inherited from my grandmother whom I sat beside as she died. I know for a FACT that this bag was authentic and to insinuate otherwise is not just ignorant but OFFENSIVE.

I walk into both Garment and Moss and can name any bag on their shelves by Designer and often times by style. I have educated their staff on more designer facts than I expected. They and their staff are surprisingly ignorant when it comes to the brands they are re-selling.

I am also a person who comes into their stores and buys up the bags they can’t push out the door and have spent a good deal of money there. With all of these facts stacked together it goes without saying that I am well in my right to be offended.

If you want a beat up 1980’s Gucci bag with half the monogram rubbed off the canvas, the leather worn with exposed piping, and the interior lining cracked and peeling: Feel free to pop over to their sister store Garment. If you want overpriced, and often damaged designer goods go to Moss.

And I you are interested in a TWICE AUTHENTICATED vintage 1970’s Christian Dior Trotter Monogram...

SELLERS BEWARE - I was one of the original consigners at Moss when they opened after I returned to Austin from living in NYC. I've bought and sold a lot of pieces here over the years and used to enjoy the staff that worked there. In the last few years, I've noticed an arrogance that is pervasive in the store both with the shopgirls and how they are running the business. I've made a lot of money off my sales and so has the company - it is their business model to partner with consigners (without our products they have no inventory), but I'm done. I moved out of town and continued to occasionally consign when I'd come to town. Because I'm no longer an Austin resident, I don't come in as much as before and therefore wasn't there to pick up checks. Apparently, they gave me a store credit and won't pay me the money that my consignments made their business. I feel like it's stealing from me and certainly makes me not want to buy anything from them ever again with that policy. You sold my clothes and profited and you owe me my share. They cited a contract (which I signed back in 2012). Rightfully so, but it still feels like they stole my money and because of that I won't be doing business with them anymore. Way to support your long term customers, Moss. This store used to be great, but it's changed, and I don't want to support it anymore. I've taken my business elsewhere. Sell at...

-Consigners / Buyers Beware- Historically Moss has been an amazing resource and I have been a loyal customer for the past seven years having spent a lot of $$ here. So I found it interesting when I brought several items to try and consign last month - same brands that are currently on their racks- to be told they weren’t interested. Ok fine, so I took them to Goodwill on North Lamar. Lo and behold I dropped into Moss this week and what did I see displayed in their current window (!!!!!) but one of the Isabel Marant tops that I had tried to consign with them! When I asked the staff member how I thought this was curious, she replied that they must have had a duplicate item in the store at that time. And what a coincidence that would’ve been as I had purchased the top out of state over 3 years ago! Plus they have duplicates on their racks all the time! So just remember what you’re paying for at Moss might be something they found at Goodwill for $5 or perhaps they have a contact at Goodwill who separates items for Moss as you and I...