Urban Air Trampoline and Adventure Park — Local services in Austin

🚩 Warning Parents: Read this BEFORE you book Urban Air South Austin! 👇

(Expand to get the full rundown on why I’d never trust the tagline “fun for the whole family” again…)

Having taken my kids (ages 10 & 4) multiple times, I felt compelled to leave this brutally honest review—so other parents don't learn the hard way like we did.

🏚️ Broken trampolines are just the start. We spotted torn mats and exposed springs, with holes half-heartedly blocked off by cones. Not kidding—makeshift “Band-Aids” over hazards.

🤢 Ball pits? Germ central. Staff casually admitted they only clean them twice a year. Meanwhile, my child found both vapes and a pocket knife among the balls. Right—knives in the pit. No wonder we all get sick nearly every visit.

🧑‍🎓 Under‑trained teen staff. The crew is nearly all high schoolers with minimal training. That’s poor oversight—and directly ties to serious incidents like the Lakeland, FL “Sky Rider” zip‑line crash on Sept 1, 2019, where a 10-year-old fell 20 feet because staff failed to properly buckle his harness—not the equipment failing .

⚖️ And here’s the kicker on your waiver: You can’t sue or even publicly post details about any injury—not until you’re done with binding arbitration. That’s right: if you or your kid gets hurt, your only option is to go through a secretive process administered by AAA, with no judge or jury—and no public awareness until it’s resolved . Most parents aren’t aware they waived their rights.

🏢 Corporate greed kid safety. Candace Owens and Ian Carroll highlighted on “Unleashed” podcast (Ep 185, May 2025) how Unleashed Brands—Urban Air’s parent—prioritizes private‑equity profits over safety, turning birthday parties into revenue machines at the expense of well‑being

Cases like the cement plunge at Lakeland and broken-bone lawsuits elsewhere are no fluke—they’re a pattern.

🚨 Here’s what we experienced:

Cones over jagged trampoline holes — hazardous and lazy.

Ball pits with vapes and knives — grossly negligent and unsafe.

Crew of teens with barely any training — zero professional supervision.

Frequent illnesses after every visit—unsanitary conditions at best.

And legally? That waiver you signed forces you into arbitration. That means:

No open court, no public record—just a private back-room proceeding.

No class action—everyone bites alone.

No charges until arbitration is complete—you can’t even mention the incident publicly.

🔴 Bottom Line: Parents, steer clear. 🛑 Broken equipment = danger.

🛑 Ball-pit filth = illness risk.

🛑 Staffing = untrained teens, minimal oversight.

🛑 Waiver = gag order + forced arbitration.

🛑 Corporate = profit over protection.

If you're thinking about Urban Air South Austin, think twice. It’s overpriced, unsanitary, under‑staffed, and legally designed to protect them—not you.

Save your time, money, and health—and avoid Urban Air. Choose a place that actually gives a damn...

Urban Air on Pleasant Valley: A Disappointing and Unsafe Experience

We visited this location seeking some indoor fun after spending a lot of time outside. Our family of four—my wife, two boys, and I—purchased deluxe passes and two pairs of socks since my son and I already had our socks from a previous visit. I also had my regular grippy socks from Amazon, which are far superior to Urban Air's socks in terms of fit and safety.

The visit started off well enough, but the mood quickly shifted. Many staff members seemed frustrated and annoyed with guests, so we kept our interactions with them to a minimum. About an hour and fifteen minutes in, while playing dodgeball, we were abruptly approached by staff who insisted we must wear Urban Air-branded socks, despite having high-quality grippy socks.

Confused, we exited the trampoline area to await further information. Instead of clarification, two security guards approached us with hands on their guns, creating an unnecessarily threatening atmosphere. This aggressive response was entirely disproportionate, especially in a family-oriented environment. The presence of guns in a child-centric place does nothing for safety—it only heightens fear and tension.

We acknowledged the sock policy upon seeing the rules and decided to leave since we were near our planned departure time. However, the security guards escalated the situation by surrounding us and continuing their aggressive stance, making us feel even more uncomfortable. My son was even pushed despite walking calmly with us.

This experience was unacceptable and highlighted a severe lack of proper training and situational awareness among the staff and security. The insistence on wearing their branded socks felt more like corporate greed than a genuine safety concern. My grippy socks were of higher quality and offered better safety than the Urban Air socks.

Whether this treatment was due to the color of our skin or just poor management, I can't say. However, it was enough to ensure we will not be returning to this location. I advise anyone considering a visit to think twice before choosing Urban Air on...

Was a lot of fun, a little dingy but for the price you can't complain. My little man had an absolute blast. And I like that I was able to play alongside my son instead of just sending him in by himself.

Update: Well we went ahead and got platinum membership for Lil man, me and his momma, and it really is a great deal (if you don't mind the 1 year no cancellation contract). And we've been enjoying coming as often as we can, usually once or twice a week. This time when we went though they only gave us one card for the free slice of pizza and snack, whereas every other time we were given 3 cards, so that all three if us could eat. It's a small hindrance but just seemed kinda sheisty considering we're paying for their most expensive membership. Other than that we haven't had any other issues. Still highly recommend.

Update: Now on top of only receiving 1 card for snack and pizza instead of 3, they've decided that our snack privileges are too much and denying us even a bag of chips with our visit. When I first got membership I was happy with my decision but the longer I have it the more I realize how greedy the management seems to be. My review initially started as a 5 star but this constant cutting of our benefits is bringing it down to 3 stars. Fun place to bring the kid to burn out his energy, but don't believe everything they say they offer with their memberships, which apparently, are subject to change without lowering the cost. Not mad, just disappointed.

Update: Had to go ahead and give them the fourth star back. Upon further investigation I found that adults aren't entitled to the food perks of membership and so I can't really dock them for it. It's still a great place to let the little ones burn their energy out, it's by far my son's favorite place in town, and even though it may not be the creme de la creme, it's grown on me. Very much like it, still...