Homewood Suites by Hilton Austin-South/Airport — Hotel in Austin

I was in Austin for my annual trip to SXSW, and the downtown hotels were all over $600 a night! That's why I booked this hotel. It's close enough to the suburban theaters (aka the ones across the river), so it wasn't a terrible location for my needs.||The hotel is located between nondescript office parks and Austin's busy highway system. I didn't feel unsafe, but it was a little sketchy, especially if you're traveling alone. It was just the vibe I got. It was a relatively quiet area of the city, though.||Everything about my stay was a mess, starting with my arrival. First, the front desk ladies seemed to busy to help me when I arrived, talking amongst themselves for a while before even acknowledging me. They were arguing about housekeeping and seemed extremely disorganized and unprofessional. Once they decided to talk to me, they took all of my information but then said check-in is at 4 and to come back later, which was fine, but the lead clerk also said that she'd text me if a room opened up earlier. Of course this never happened. I had to get to film screenings, so my husband headed back at 4:30 to check in. Still no rooms. He said the lobby was full of restless customers, all waiting for rooms. He finally got one around 5:30.||Our room was on the first floor by the side entry and exit door. This proved to be an extremely noisy location, and people were coming and going and slamming the exterior door day and night. If you want a more quiet stay, ask for a room on a higher floor or away from the exterior doors.||The room was fine, but really worn out, sad and tired. The sofa had some sort of gross stain on the cushion. We turned it over, and there was a huge tear in the fabric. The arm of the couch was also ripped.||The furniture in the bedroom had also seen better days, as everything was scuffed and dingy. The carpets were unraveling. This hotel obviously needs some serious attention, TLC, and remodeling to meet Hilton's standards.||Half the electrical outlets didn't work. We couldn't get the tv to come on the in the sitting area, and you couldn't charge your devices or use any of the lamp plugs unless you completely turned off the lamp first.||We were supposed to get maid service the second night, but no housekeeper ever came. The next day, still no service. We went to the front desk to ask, and the clerk said that we 100% had housekeeping service. We did not. Reluctantly, he agreed to send someone and we got our room serviced (finally), but only one night of our six night stay! That meant we had to repeatedly go ourselves to ask for clean towels and even toilet paper. Yikes.||The third night, our toilet overflowed all over the place.||This Homewood provided some of the amenities the chain is known for, like coffee in the lobby 24/7, but it was always old and cold. Even the "hot water" for tea was super cold, LOL. The evening reception was only once a week on Wednesday nights. We never had breakfast, but I can only guess what a disaster that must've been.||We enjoyed having a two room suite and a full size refrigerator with ice maker, and it was nice being able to spread out and work. But this room was awkwardly laid out and seemed small for a room at Homewood Suites. A big plus is that parking was plentiful and free (but it didn't feel super secure).||Considering the service issues and the state of the room, I probably wouldn't stay here again unless and until the property is remodeled.||For under $200 a night during one of the busiest times in Austin (and when other properties are $500 to $650 per night), it was fine and met my needs....

I was in Austin for my annual trip to SXSW, and the downtown hotels were all over $600 a night! That's why I booked this hotel. It's close enough to the suburban theaters (aka the ones across the river), so it wasn't a terrible location for my needs.

The hotel is located between nondescript office parks and Austin's busy highway system. I didn't feel unsafe, but it was a little sketchy, especially if you're traveling alone. It was just the vibe I got. It was a relatively quiet area of the city, though.

Everything about my stay was a mess, starting with my arrival. First, the front desk ladies seemed to busy to help me when I arrived, talking amongst themselves for a while before even acknowledging me. They were arguing about housekeeping and seemed extremely disorganized and unprofessional. Once they decided to talk to me, they took all of my information but then said check-in is at 4 and to come back later, which was fine, but the lead clerk also said that she'd text me if a room opened up earlier. Of course this never happened. I had to get to film screenings, so my husband headed back at 4:30 to check in. Still no rooms. He said the lobby was full of restless customers, all waiting for rooms. He finally got one around 5:30.

Our room was on the first floor by the side entry and exit door. This proved to be an extremely noisy location, and people were coming and going and slamming the exterior door day and night. If you want a more quiet stay, ask for a room on a higher floor or away from the exterior doors.

The room was fine, but really worn out, sad and tired. The sofa had some sort of gross stain on the cushion. We turned it over, and there was a huge tear in the fabric. The arm of the couch was also ripped.

The furniture in the bedroom had also seen better days, as everything was scuffed and dingy. The carpets were unraveling. This hotel obviously needs some serious attention, TLC, and remodeling to meet Hilton's standards.

Half the electrical outlets didn't work. We couldn't get the tv to come on the in the sitting area, and you couldn't charge your devices or use any of the lamp plugs unless you completely turned off the lamp first.

We were supposed to get maid service the second night, but no housekeeper ever came. The next day, still no service. We went to the front desk to ask, and the clerk said that we 100% had housekeeping service. We did not. Reluctantly, he agreed to send someone and we got our room serviced (finally), but only one night of our six night stay! That meant we had to repeatedly go ourselves to ask for clean towels and even toilet paper. Yikes.

The third night, our toilet overflowed all over the place.

This Homewood provided some of the amenities the chain is known for, like coffee in the lobby 24/7, but it was always old and cold. Even the "hot water" for tea was super cold, LOL. The evening reception was only once a week on Wednesday nights. We never had breakfast, but I can only guess what a disaster that must've been.

We enjoyed having a two room suite and a full size refrigerator with ice maker, and it was nice being able to spread out and work. But this room was awkwardly laid out and seemed small for a room at Homewood Suites. A big plus is that parking was plentiful and free (but it didn't feel super secure).

Considering the service issues and the state of the room, I probably wouldn't stay here again unless and until the property is remodeled.

For under $200 a night during one of the busiest times in Austin (and when other properties are $500 to $650 per night), it was fine and met my needs....

Extremely Sub Standard.

I really wish I didn't have to post this, but I am doing so for the benefit of anyone who is considering staying here.

My wife and I decided to stay here a couple of weeks ago with our infant. When we arrived and got into the room it was immediately apparent that the room was dirty, old and we were hit with a wall of stink. We walked around and saw mold on the windows, we decided that we did not want our baby to be in that environment and we couldn't stand the smell.

I had used points to book this hotel. When we informed the gentleman at the front desk that we were dissatisfied with the conditions of the room and said we would be leaving we were told our points would be returned to us. We called hilton and got another hotel, which was up to par despite this new one being under renovation. When it was close to time for me to check out of the other hotel we were shocked to find the management at this hotel simply did not initiate the return on points. It took multiple calls to this hotel directly and to hilton corporate for them to finally initiate the return, but by the time that happened it was too late and we were forced to pay out of pocket for the new hotel.

I have been a Hilton Honors member for years and am currently a diamond member. I have never been in a worse hotel with the words Hilton in the name. Due to these circumstances, I have made the decision to discontinue m relationship with Hilton hotels. I am very disappointed with the lack of an adequate response from this hotel, and hilton corporate. A simple apology was never enough, my only course of action is to move on...