Aritzia — Local services in Aventura

Super disappointed by this location, I’ve worked retail for over 15+ years and the distasteful service I experienced today really shows that true customer service in retail is DEAD. I watched multiple sales associates profile me, and I have never profiled nor have been profiled in my entire retail shopping experience (on the servicing side nor consumer side). There were a few store associates on the floor today, I arrived around 8:00pm on a Friday evening (4/23) to be exact, with the idea to exchange a pair of their perfect high rise fleece mini shorts $48 (in value) and return their satin sliver sage green dress priced at $120 (in value) but instead of returning I decided to walk around to possibly exchange instead. I was in the store for all of 30mins. Two DIFFERENT store associates one with Jet black long straight hair, and the other with curly brown hair a little below shoulder length attempted to customer serve me. The first associate was in the area where the shorts were (near the fitting rooms) so I asked her for assistance, I originally wanted to exchange my shorts for a bigger size and when I told her I bought them last week but they were too small, she asked “if I was sure, multiple times” that originally was a red flag for me but I brushed it off (I’m walking around with my shopping bag from last weeks purchase btw) once I gave her my receipt she relaxed and gave me normal customer service. She suggested that because they were no longer carrying those shorts, I could exchange them & that she would ship the correct size to me, which I agreed to at first. She tells me to get in line and that she would assist once I was ready. So I continue to shop around as I still had a little over $120 to use. I’ve As I’m shopping she walks back up to me abruptly possibly 15 mns later and inquires about the items I’m holding.. (by this point I had picked up a pair of their flared cargo sweats $85 in value) but because I was on the phone and she did not acknowledge that (by apologizing or saying excuse me) I asked her to repeat her self because I was unsure as to what exactly she was asking. Conversation was unprofessionally awkward so I walked away. I was on the phone, and even my sister who I was on the phone with at the time thought the way she was speaking to me was “pressing”. I continued to shop around and within 15mins another associate asked me if she could take the items that I was holding from me and put them in the fitting room or hold them at the register. She however did say excuse me, but it was bizarre that the items I was shopping around with she asked to take. Again being in retail for as long as I have. I automatically identified what was being done. So I then asked her (curly brown hairs associate) if this was the NORM? Why not offer me a shopping bag? Is this not a luxury contemporary brand? (Everyone carries shoppng bags for their customers) Why are u asking me to take my items out of my hands? She proceeds to say that ARITIZIA wants to offer their customers a carry-less shopping experience. Please be for real.. your “customer servicing me because you are profiling me” you and your like coworkers watched me around the store” while the other customers in store (who did not look like me) were actually enjoying their shopping experience NOT BEING harassed. I will add that there were 2 other melanated associates in the store who did not disrupt my shopping experience at all! I will NOT be back to this location. I’d rather take my chances online. However, beautiful store, adore the brand. But they can do a better job with who they employ. I WISH I was a secret shopper. I would demand...

I'm writing this review on my boyfriend's account because I simply can not stay silent any longer. I am usually not one to complain, but my experience with your store has reached a breaking point. While I genuinely adore the high-quality and stylish clothing you offer, the customer service is terrible and has left me feeling disrespected and violated!

Despite my love for the brand, I can not help but feel harassed during my visits to your store. It's as if I'm being constantly monitored and followed, which is beyond frustrating. This isn't the first time either its every single time. Today, however, the situation escalated to a level that I cannot ignore!

As I entered the fitting room, I barely had a second to close the curtain before a staff member barged in and yanked it open, completely invading my privacy. Luckily, I was standing in a position strangers did not see me but if they did this would be a lawsuit and not a review because I was not fully dressed. I was appalled by this blatant disregard for personal boundaries and shocked by the lack of professionalism. It is so sad that the staff feels obligated to treat customers with this type of strength. It is way overboard and so unnecessary.

It is because I care for your brand that I am urging the general manager or the owner to address these issues immediately in your full staff's customer service and greeting systems. Until then, I'll be taking my business online or maybe to a different store completely. I strongly recommend others do the same. As I write this I get more frustrated and am in disbelief with the energy the staff at this store holds. I hope that my honest feedback will lead to a better experience for all of your customers...

Terrible experience with ARITIZIA phone customer service. I love the clothes at Aritizia. I have been a loyal customer for over 20 years (in Canada and US) and have been a member of their exclusive clientele base for many years but the past couple of days I had the worst experience. I made an online order a few weeks ago. As part of the order I requested size XS in the Daria pants. They sent me the pants with an XS tag but the pant was actually 2XS on the pant label that is sewn in. I called to let them know about the mistake and they advise me I can return it. The rep told me Fedex will come pick up the package from my house on Monday. I waited all day and no one to showed up. Then I wasted more time on the phone to get different stories from the Aritzia reps about why that happened. Then I asked to speak to a manager to handle the issue and although she was very apologetic, her written message was cut off and I had no idea what she was trying to say in the end of it??? Sooo unprofessional at her level. The result is now I have to waste more time of my own to drop off the package in person at a Fedex location. I must have wasted more than 2 days dealing with this return which was ARITZIA’s fault in the first place and all that I get was a run around. Very unprofessional staff and workflow on returns. I am very...