Rosalia Restaurant — Restaurant in Aventura

This was the worst restaurant experience I have ever had, and I don't say this lightly. I try not to bring restaurants down during covid, because they're doing their best to survive. The reason I will never come back to this place and will recommend everyone else not to go there is that this place did everything to give its guests a bad experience.

We went there for valentine's day and they did not accept reservations. We went there and waited in line for 30 minutes (not the problem). The problem was that they seated us (and the rest of the diners) knowing they will not be able to serve us due to very poor capacity of the kitchen staff. They only had 4 kitchen workers that were supposed to feed about 30 tables, which was impossible.

When they seated us down, we knew what we wanted to order, but no waiter came to take our order for 20 minutes. We were not in a hurry so we waited patiently, but every time we called a waiter they were avoiding us. The waiting staff was not busy, they probably got orders from the manager not to take orders that the kitchen will not be able to fulfill. People from other tables gave up after a few minutes but my girlfriend didn't want to get up and find another place on valentine's day so we stayed.

When the waitress came, she took our order, but mentioned that the main courses will take about 25 to 30 minutes to be served and recommended starting with an appetizer. We ordered an appetizer as well and it came only 40 minutes after the order. The main courses came only an hour and a half after we sat down.

It was not the waiters fault that the kitchen was understaffed, but the restaurant should not have opened the place knowing they can't serve the guests and the waiting staff should not have lied about their ability to serve.

Most of the people they seated just got up after a few minutes so all they didn't get any money from them and manage to deter them from ever going back there again.

I believe that restaurants that try hard should get second chances even if the food or the experience are not great, but this restaurant just completely disrespect their customers and should not be in the restaurant...

Very unimpressed. Table for four, our waiter was great. But when our meals came out, I started eating and I found a long black hair in my meal among the vegetables (Salmon and steamed vegetables- can’t remember what they named it). Told the waiter and the manager, and he apologized and brought another plate, and I went on eating. And my brother ordered a pasta dish that had lobster, prawns/shrimp, scallops and mussels. He said the meal tasted funny, asked that I smell the lobster, it was really sour/bad. I don’t know how he was able to eat it until he couldn’t have any more. I asked for the manager and he apologized and said that their products get in fresh.. and went on explaining. That’s not my problem, that’s something the restaurant should handle and not for the customers to know or worry about. I didn’t have in mind that our meal might be sour or spoiled, we came in to enjoy ‘freshly’ cooked meals. And the manager said sorry, and offered us desert on the house, in which we were still charged full for the spoilt/sour meal. We said we didn’t want the free desert but it was more FORCED(aggressive) on us. Got home, and apparently something was also off with my salmon or the free desert.. I had diarrhea. I wouldn’t recommend...

I’m going to start by saying I was a loyal customer until something horrible happened to me. I would come here every two weeks just to eat spaghetti which I was such a fan of. Mostly all the time after the spaghetti I would order dessert which I would get charged like $4 dollars for, one day an OLDER LADY served me and I got charged $10 dollars for the same dessert, I was confused but I didn’t mind. The last time I went I ordered the same thing no dessert, but that same older lady served me. My tab was only $36.62 and I left no tip because she really didn’t give good service, plus she made me feel bad around her. No woman like her should work in the restaurant industry. Two days after I check my bank transactions I see a charge for $43.62, this lady tipped herself $7! She literally robbed me of $7. This lady is a thief and I hope she loses her job! Never would I ever rob someone not even $1, who does that? Guess what? She robbed me of $7, but I will never be back to this horrible place because of that nasty lady! I hope those $7 dollars were worth it you...