Apple Aventura — Local services in Aventura

Title: A Systemic Failure and Utter Disrespect for Customers. AVOID Apple Aventura at all costs.(Zero Stars)I am writing this as a long-time Apple customer who has purchased hundreds of products from their stores across the globe. I am doing so to warn every potential customer, especially those considering a pre-order pickup: Do not subject yourself to the operational disaster that is the Apple Store Aventura. My experience on September 19, 2025, was the single worst retail interaction of my life. The short version: My partner and I had a confirmed, pre-paid appointment to pick up our new iPhones. The appointment was a fiction. We were ignored, dismissed, and told to wait in a chaotic, multi-hour line with hundreds of people who had no appointments at all. The system they designed is a lie, and the staff's indifference is an insult. The Detailed Breakdown of the Fiasco: The Promise (The Setup): On September 12th, we pre-ordered and paid in full for two iPhone 17 Pro Max models. We followed Apple's process perfectly and were given a specific, confirmed pickup appointment window via email: 12:15 PM - 12:30 PM on September 19th. The email clearly stated, "Your order is scheduled for pickup" and "Your order is ready to be picked up. "The Reality (The Betrayal): Upon arriving on time, it was immediately clear that our appointment was meaningless. There was no separate line, no check-in process, and no staff dedicated to honoring the very appointments Apple's system had issued. We were completely ignored. The Dismissal (The Insult): After having to flag down a passing manager, we were bluntly told to go stand outside in a line of hundreds of people—a line that included walk-ins and people who had not pre-ordered. At least three different staff members, without even looking at our confirmed order, nonchalantly told us, "Oh, it is definitely going to take many, many hours. "This is not just "a busy launch day." This is a systemic failure and a profound disrespect for the customer. It is sending a fraudulent "Ready for Pickup" notification for an appointment that you have no intention of honoring. It is a complete breakdown in logistics, promising a streamlined experience while delivering chaos. It is observing a staff of dozens socializing and looking busy while only a handful were actually attempting to service the massive, frustrated crowd. Our Resolution (The Only Logical Choice):We immediately cancelled our $3,000+ order. This experience was so shockingly unprofessional and illogical that it has caused me to re-evaluate my entire relationship with Apple. The blatant disrespect for our time and the false promises have resulted in the following: We are boycotting Apple products and services, effective immediately. I am now investing in what is clearly the #1 best and most powerful smartphone money can buy, the Samsung Galaxy S25 Ultra. I will be selling all of my other Apple products, including the problematic Apple Vision Pro, and cancelling all related services. Final Warning: Heed this warning. Do not make the same mistake we did. Do not trust the appointment system at this location. Apple Aventura's management has created a criminally harmful and low-quality customer experience. Take your lawful good business, your hard-earned money, and your invaluable time to a company that will actually honor its commitments and treat you with the bare minimum of benevolent...

This is the last time I will be going to the Apple store at Aventura mall. My experience there today was the most unprofessional and lacking in customer service. Due to my small business’s needs, I find myself buying a bunch of Apple products around different Apple stores based on availability. Today I was in need of an iPhone 12 I had made the order online with a pick up window from 2 PM to 2:15 PM, after arriving there on time, I was given the phone, but upon inspecting the iPhone 13 (higher price, better sale for them) I asked if I could exchange the iPhone 12 for the 13. The associate then looked at me annoyed and immediately told me that that would not be possible without even remotely thinking of what other options Apple could offer. In shock with the answer I was receiving, I immediately told him he was mistaken and that there has to be a way (as I previously return products that have been opened + I’m pretty familiar with their exchange and returns policy). He then goes on to tell me that I could return the phone (which I have no problem doing), and getting a new one with the exception that I would have to wait around two hours for them to get it from the back (as that’s when the next availability to purchase a phone was). In disbelief I accept the fact that they don’t wanna sell me a better phone. And I told him to forget it and that I would be keeping the 12. After this “incredible”interaction, I go to the cases area looking for a case for my newly purchased phone. My plan was to do a self check out (feature that is very well-known to me, but very little known by apples on employees, as everytime I do it 60% act surprised). I choose this method because my credit card is saved to my apple account and I don’t carry it with me. I’m approached by another sales associate wanting to help, he was very helpful as he thought I was gonna pay physically, but as soon as I told him that I was doing a self check out, he retains the case from me and tells me that this is not possible, I asked he would get in trouble for selling me a case through self check out. I proceeded to tell him that this is nonsense as I’ve done this a couple of weeks ago at the same store. He then tells me that if I want to do a self check out, I would have to wait two hours for me to get the case. I proceeded to tell him that I was just going to scan the barcode, pay, and move on with my day. Frustrated he then proceeded to go talk to his manager. He I tell him that I would like to talk to his manager personally, but he ignores it and says he was going to talk to his manager after talking to his manager. He comes back and let me scan the item and pay. After this distasteful experience at the Apple Store, it seems to me like Apple is unwilling to let customers buy their products themselves, or even exchange items for better products without its employees, complicating and escalating their situations. What should’ve been an easy on going in and out experience turned out to be one of the worst experience I’ve had at the Apple store. Never going back...

This is the worst scam ever. This Apple Store in conjunction with T-mobile advertises an upgrade your phone program “ they call it a promotion” with the impression it would be a discounted rate and issuing credit toward the new phone that would cover about 75% of the cost of the new phone when you trade in your older phone. Being such a trusted brand, I fell for this fake promotion. My following month bill was about $100 higher. There were multiple charges added to the bill including an increase of $80 toward monthly service. I tried multiple time to get the store to revert the charges and to be put back on the original plans but every single person I spoke to in the store including 2 managers claimed I accepted the changes and I gave them my initials as they were going through the charges. They claim it was all in the contract. Everyone knows that a purchase at that store is done in under 5 min. No one expect Apple to intentionally scam them, as they ask the Cusromer to initial few places in a rapid motion, and they certainly do not give you the time to read any of those terms. They certainly do not hand you the iPad and allow you to take the time to read the content of the contract. The customer give their consent because they trust the brand. DO NOT TRUST THEM. I explained multiple times that by the end of my 24 month contract I would be paying $2400 toward a phone that cost $1200 in addition to handing them my phone that they valued at $365. I told them to line up every customer in the store and ask them if they would agree, and I predicted no one would. Their answer is that I agreed and the proof is my initials. DO NOT INITIAL ANYTHING before you demand to be given enough time to read all the terms. A customer should be given a minimum of 30 min to read those terms and truly accept them. For them to claim that I agreed is a gross confession of their scam knowing it is impossible for anyone to actually read those contract terms at the speed their agents go through the transaction with every customer

Please respond if you would agree and accept or reject such a promotion and be willing to be charged twice the price of the phone. Apple business conduct is like back-stamping loyal customers that trust them in order for them to gain few...