Best Buy — Local services in Avon

All i can say is wow, but not in a good way. This place is terrible. Bought a tv through open box that was listed as excellent. Went to the store in the morning and saw it in the aisle hanging next to several other open box tvs across from the display models. It looked fine in the store but was not powered on. Best Buy states on their website that this was verified by them to be in brand new condition with all original parts. I went back home and decided to order it online later in the day. Went to pick it up and they had me pull up to fire lane. An employee came out with the tv wrapped in bubble wrap. Loaded it vertically into back of minivan leaned against seat and also supported by me while teenage son drove. Before leaving noticed it was just the tv and no other parts. I went back into the store and asked if they had the power cord and remote. The gentlemen working the front of the store stated that sometimes open box models don't come with all the parts depending on condition of purchase. I stated that it was advertised as excellent with all original parts. He had me wait while they went to look for the parts. They came back with a box of parts and I said thank you and went to car. I opened box before leaving and noticed it was just a stand with no power cord or remote still. So I went back in store and inquired about those items. They had me wait again while they searched. After about 20 to 30 minutes of waiting they stated they could not find the items and gave me a power cord and universal remote off their shelf instead. I begrudgingly took the items and should have realized this was a bad sign that did not have the original parts as claimed. I get the TV home very safely with it being supported by me the entire drive and wrapped in bubble wrap. I install a wall mount and am going to be about ready to hang tv. I grab the power cord they gave me and notice it is completely wrong. It is a small 2 prong power cord and the tv required a heavy duty 3 prong one. I grab the one off the family computer and plug it. I immediately noticed the screen is significantly damaged with lines and colors going everywhere like someone had hit it with a rock. Needless to say I was not happy. Remember this was listed "excellent condition" with all original parts. So I call customer service and they tell me I can return it to the store. I loaded the TV and all parts they gave me back into minivan. I go to customer service and inform them that I am here to return the TV because it was broken and need assistance. The gentlemen who was working the front earlier comes to the parking lot and asks what happen. I explain what happened and was informed that I probably broke it during transport. I know this not to be true as it didn't even move during transport as I held onto it the entire time. Then he really angered me when he lied to my face and claimed it was working great this morning, plugged in and on display. I informed him that untrue and knew for a fact that it wasn't as I had been there this morning before ordering it online. The fact that they didn't even have the power cord to give me makes this lie even more absurd. I informed him the TV was definitely broke before I ever purchased and just wanted to return everything and get my money back. He had someone help retrieve the TV with my assistance. He then had me work with another associate to see if I wanted to exchange it. I looked at the options she provided and stated I would rather just have my money back and buy from somewhere else. I don't know how anyone could possibly trust them after being lied to about the condition of the product several times. Always make sure you always power on an open box item in store before buying because they definitely don't verify anything. Only go to this store if you are interested in buying damage/missing products and enjoy be blantly lied to. As for me, I will...

I had a horrible customer service experience at the Best Buy in Avon, Indiana, today. Me and my adult son went to the electronics area to look at the XBox systems. We walked back toward the area of electronics and saw a sign that said "Gaming", but there were no XBox systems on the shelves, only video game accessories and very few Xbox games. There were no workers around to ask for help, except a Hispanic-looking guy in a Best-Buy shirt standing at a cash register near the TV area. I saw him helping a white couple and I stood in line to wait until they were finished. When finished with them, I asked the Hispanic-looking male worker where I could find the XBox systems, and he pointed to an area way toward the front, then said he'd help me when he got done; then he assisted a white man who was standing behind me. I walked toward the area the Hispanic-looking worker pointed but we still did not see any Xbox systems, so I went back to the same Hispanic-looking male worker, and he was still helping, laughing, and talking to the white-male customer. I waited until they were finished. Then finally when the Hispanic male worker seemed free again, I asked him again if he'd come and show me where the XBox systems were located; but he said he had to go do something else with some TVs and he walked away and did not help me and did not keep his word, and as he walked away, he said he'd call somebody to help. I waited but nobody ever came. Finally, I told my adult-son that we'd leave the store because of the terrible customer service in this store and there was nobody to assist us. As I went toward the front entrance door, there were two white-female workers in the blue Best-Buy shirts at a desk and they looked at me. I explained that I received very poor customer service in electronics, and one of the white-female workers said she knew that the Hispanic-looking worker had called somebody to help us...(but I wondered why nobody ever came??). Then, she answered our questions about XBox systems and went over to an area near the customer service desk and showed us the only one XBox system their store had in stock, and the system we were looking for, was out of stock. -MY QUESTIONS: Why don't they have better signage of where the video game systems are located? It was very confusing and we didn't know the XBox systems were kept way up front near the customer service desk. (...because the first worker/Hispanic-looking guy didn't give any details when I asked him and I could tell he didn't really want to help me). Why don't they have more workers to assist people in the electronics area? Isn't this an electronics store?? -So, back to the white female-worker up front -- she seemed apologetic about them not having other XBox systems in stock but her service seemed fake and not genuine. It felt like she knew I was a little upset and by that time, I was ready to leave the store. Overall, I was not treated like a valued customer at this store. I never want to go back to the Best Buy store in...

I purchased a LG G4 smartphone from Best Buy on 6/20/2015. The phone sounded like there was a bad connection no matter where I was at, the battery did not hold a charge anywhere near that it should, and the sound keeps going as if it were on mute or turned down when it is not, and it is usually slow even on WIFI. I went there after a few days and spoke with a female employee and told her of the issues. She changed some setting on my phone that she said would take care of the issue with the battery. She was insistent that my connection issues was because of AT&T's network even though I told her it happened everywhere and where I knew there were good connections such as my home and work. The phone I had before got excellent reception in both places. She told me to lower my voice when I was not being loud or rude to her. My wife and two Samsung workers that were close by confirmed afterwards that I was not being loud. I asked to speak to the manager and he gave me the same run around. Even though the phone was not a Samsung the Samsung reps tried to help me. They suggested I go to my carrier and have AT&T replace the sim card to see if that would work. I had the sim card worked and gave it sometime to make sure it worked. Needless to say it did not work. I went back to Best Buy and told them I just wanted to trade my phone in for another and I would pay whatever difference. They looked at my receipt and told me that it was 16 days and I had to have done it within 14 days. I asked again to speak to the manager and he said the same thing even though I told him I went there before the 14 days and was given the run around. I called the district manager and told him the whole story. I told him about how rude the first lady was to me. He acted like it was my fault and told me that they expect their customers to be respectful to their staff even though I told him I was and had witnesses. He also told me that there was the 14 day return policy which I was told and they expect their customers to abide by their policies even though I told him I went there the first time well within the 14 days. His response was that if I would have returned it within 14 days they would have returned. I repeated again that I did the first time. Then again he said the same thing. He could care less what...