gamesIRL — Local services in Avon

Disappointed and Won’t Be Returning

I recently made a purchase at GamesIRL that left me extremely disappointed. I spent over $200 in total, including a high-value Pokémon card priced at $110 plus tax. After bringing the card home and inspecting it more closely, I noticed a clear white line across the card, affecting both its condition and value.

I calmly called the store to explain the issue, hoping for a fair solution. I wasn’t asking for a refund—just to put the value of that one card toward store credit. Unfortunately, I was told that because I took the card home and they were closed on Monday, they couldn’t do anything about it.

This left a bad taste in my mouth. Pokémon cards are already hard to come by, and I chose to shop here despite inflated prices because of the selection. But my hard-earned money deserves better customer service and accountability.

The gentleman on the phone said he hoped to earn my return business through future purchases. No thank you. I won’t be shopping here again—for myself or my children.

Edit:

Thank you for responding, but I feel it’s important to clarify a few things for others considering shopping here.

Yes, the card was discounted 10%, but I still paid over $110 for it—not a small amount. When I got home and inspected it more closely, I noticed a white line across the card that wasn’t visible in-store. I contacted the shop calmly and didn’t ask for a refund—I simply asked for store credit so I could continue supporting your business.

Instead, I was met with a blanket policy response, no real effort to work with me, and now a public implication that I might be trying to scam you. That’s not just disappointing—it’s offensive. I made my purchase in good faith and was still willing to spend more in your store, but your refusal to offer any resolution and the tone of your reply make it clear where customer loyalty stands.

I understand the need for policies, but policies without flexibility, empathy, or accountability create bad experiences. I hope this helps other customers make an informed decision. Pokémon cards are expensive, and...

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