Goodwill Avon Store & Donation Station — Local services in Avon

After moving, this has become my new "home" Goodwill. Some of the prices on items seem steep, but you'll find that at any thrift store you go to nowadays. Thrifting has become more popular, and the CEO's are cashing out. This store is good for women's clothing, children's clothing, children's toys, and dinnerware. There is a very large section for children and I have found the majority of it to be reasonably priced. The furniture is typically overpriced and general home decor tends to be broken/dirty, so I just skip these sections. I have no issue with the majority of the staff. There are a few key faces I see regularly and they have always been friendly to me. There is one shelf stocker in particular who has always been very diligent on the floor and friendly with both staff and customer.

However, I recently had an issue at this location. I was there with my partner and we had found a game system resting on top of the valuables case that my partner wanted. We got in line to purchase it, but the cashier found no sticker on it. She called up a manager for us who began looking the item up (I'm sure just trying to price match it online). The manager did not really greet or speak to us. The cashier continued chatting with us while we waited. The "manager" told the cashier that she had to take it to the back to be repriced and left. We tried to ask the cashier how long it might be until we would see it again, as we were still very interested in purchasing, but she was unsure. We feel this was very poor service. The manager could have offered us a price for a similar system or gotten it repriced promptly, but instead felt the need to take it from us (without ever fully engaging with us) to have it repriced so the store could make the most money off it. Goodwill is supposed to give back to the community, yes through it's donation efforts, but also through it's sales to customers. We, the customers, are also the community. It feels cruel that they would deny us purchases and charge as much as possible whenever they can. I have since revisited several times just to check on that case to see if our item has reappeared with no luck. The actions of the manager on this day and the poor experience as a whole has soured my view of this...

Store had a good variety of house decor and womens & kids shoes/clothes and was cleanly. But the reason for the 1 star rating is because when i walked in my partner and I saw a couch for sale in very good condition and wanted to purchase it. Did not have a sold sign so my partner asked an employee to purchase it. She (manager-in-training with a slight attitude) comes over and proceeds to ask "wheres the sold ticket that was here? If someone has it it needs to be put back" almost insinuating we/someone had taken it off, which we hadnt. We reply back stating when we walked in we saw no sold ticket on the couch. Then she follows by saying that the couch was put out this morning/today(10/31/22) and shell check to see if its not sold cause if it is shell get in trouble for selling it to someone else (which is understandable). So she goes and checks the purchased receipts book and then leaves us waiting by the couch while shes at the registers almost trying to avoid us but glancing over at us every few min. then walks over and says 'its was not for sale' even though it didnt have a sold sign and after her checking the book and tells us someone in the store might have the ticket. She then gives us a number to call for IF someone doesnt purchase the couch by tonight/tomorrow. So we take the paper and leave. (Mind you we live 35 min away) partner calls back 3 hours later and we're told by a manager couch IS available but were already home. I dont understand what her problem was or why she wouldnt sell us the couch even after another employee stated it was available for purchase when we were there. There was no reason to act how she did. I think it was rude and unprofessional of her and even though i dont want to make it about race i feel like it was in a sense because we were the only ones she treated this way at the store. Hopefully others who arent yt dont have to go through the same scenario as us. But all in all, we wont be going back. If you arent caucasian or look like you dont have money, save yourself the trouble from this type...

I just experienced something at Avon, CT Goodwill that is so distasteful. I have been shopping at this location for a while and for every purchase customers are always asked if they would like to round off at the purchase total to support the career center of which I always do to support the cause. I purchased a set of three plastic bowls on last week from the Avon location and wanted another set so this morning I found a second set with a $2 difference. I had the same purchase from last week with the receipt in my car so I asked the manager if I can get the same 3 plastic bowls at the price that I paid on last week and she said "NO". A small request such as this for the same exact item has been done before by other management in the same store so my request was nothing new. In order to keep your customers support we also appreciate customer satisfaction. I had proof of purchase for the same exact item and I walked out of this store feeling as if I committed a crime. My round off amounts is way over the $2 request on this morning but lesson learned. I have over $1000 of donations that I planned on giving to the Avon, CT store since it is the closest to my residence in Simsbury, CT but after having this experience on today my donations will be split between Bloomfield and Enfield. I enjoyed my visit to both locations and the employees and management were very courteous and welcoming. I will never shop in the Avon location again. Enfield and Bloomfield just opened in January and had a nicer selection of items. Enfield is bigger and a whole lot more selections and I highly recommend. They haven't started there 50% off as yet but will in another week or so. Avon needs to get it together! I wasn't trying to return a purchase or get it for free I wanted to make a purchase which brings more money into your store. For future reference, in order for Goodwill doors to stay open for business it's the customers business of which...