Hatteras Realty — Local services in Avon

"Hand over the crown. Avon's Sea Queen is the ruler of the beach" is how this property was advertised on your website. HAHAHAHA! It was anything but that! I have been vacationing in the Outer Banks from Kill Devil Hills to Hatteras Village for 20+ years and I have NEVER paid for a house that was in such shambles! This was my 1st and definitely my last time using Hatteras Reality. If the condition of this property was allowed to be a member of your fleet of houses, I do not trust your company. Our vacation started when we pulled up in the driveway to an open door, which we thought was the front door. Turns out it was the door to the ice maker room with a laminated note on the door stating "do not close door because the ice maker will overheat". The vent fan in the room is broken. Also noticed our 1st day were broken Adirondack chairs at the pool and on deck. I put them in the yard so my granddaughters did not get hurt. The refrigerator is old and is pieced together with "plexi glass" to make fake shelves. The couch in the great room is broken and so is the rocking chair. Queen of the beach??? HA! Monday my relaxing vacation started with the hot water not working on 2 of the 3 levels of the house! I called the office to complain and 4 hours later the maintenance guys came and "fixed" the problem stating a "power surge" knocked out the hot water heater. One of the bathrooms had a clogged sink and shower drain and my son was standing in ankle deep water. Now its dinner time and we go to use the gas grill and HORRORS!!! It looked like it had not been used or cleaned in forever! Disgusting! We called the office AGAIN and asked for a new grill. We waited 1 hour and no resolution. We needed a grill to cook so we called and ordered our own to be delivered in 15 minutes! Office finally called us back 1 hour and 15 minutes later and said a brand new gas grill was on the way. Why did it take so long? Now it's Tuesday and I am fuming because in over 20 years of renting I have never experienced a house in such disarray and poor condition. My husband and I went in person to Hatteras Reality office to complain. I can not believe that on my relaxing 2nd day of vacation that I had to go to complain about the house that was "never inspected" by anyone before the season started. We meet with Marianne O'Neal, who was very understanding and immediately resolved the "gross stained pillows and shortage of towels" by sending more to the house. We revealed a lengthy list of what was not working ( as of our 2nd day) and expressed our disappointment in this property being in their fleet in the condition it is. She mentioned the owner of the home had recently passed and the house is in probate with the owners children. Those are not my problems as a renter! I paid for a house that should be 100% ready for guests and Sea Queen was a nightmare! Marianne was very apologetic. Ok, thanks for that, but I paid for a house that should have been ready to be on the rental market. So now it's Wednesday, day 3 of our vacation and guess what! NO HOT WATER ON the same 2 floors of the house and a new discovery of the dryer full of lint and the vent house was not connected. I was livid! And again, called the management office and spoke with Marianne O'Neal. Apology's again for all the problems we were experiencing and she would take care of them. So maintenance comes and replaces a switch on the hot water heater and another maintenance guy comes and measures the refrigerator shelf. Well, after that, crickets! No one ever came to resolve the "open door ice maker room issue". At this point, day 3 of my vacation, I had to "let it go". My anger towards Hatteras Reality and the condition of the house was ruining my vacation. You had the prime opportunity to "right the wrong" when I called after realizing I left 2 items in the house. Wrong! I received my items and a COD bill of $45! You can right your wrong by crediting my charge card 50% of $2,521.44 I paid you in good faith for Sea Queen. I expect good faith in return. Mr. &...

It’s not often that we take time to write a review of this nature. We like to give credit when due, but often will hold our tongue for the negative – searching instead for the positive. This experience is new in the sense that we have been Hatteras Realty clients for ten years. Our family had no reason to doubt the beautiful images and description for Heliotrope that we saw on your website when we reserved our stay. However, the laundry list of major issues this house presented warrants this letter and a strong advisory to investigate, recognize, and address the situation. Also, we phoned the realty more than once to alert you of the problems. First, the things we fixed. The hose on ground level needed a new fitting. We took time to find a hardware store, drive and purchase the part, and fix the connection. The home had very low air circulation. When getting a broom from the downstairs closet, we noticed that the filter needed to be changed. The sink drain in the bathroom of the third-floor bedroom would not drain - we had to plunge it. It does not help that this sink is missing the stopper and there is a gaping hole waiting for valuables to disappear down. While mentioning the sewer, we all reached into the tank of the half bath toilet several times to stop the “running toilet.” Upon arrival, the living room entertainment center was completely disconnected. After an hour of trying to reconnect all components of the TV, we were able to relax. Speaking of television, we could not fix the monitor in the third level bedroom– it did not work at all. We tried, but the electrical hazard we found in the closet was enough to deter us. Especially when all three fire extinguishers were last inspected in 2010. Now for what we did not fix. It would have been relaxing to soak our bones in the Jacuzzi after all our repair work, unfortunately that didn’t work either – no jets. When that was reported, we were told that someone else fixes that but no one else showed. The sewer pipe that leaked on our vehicles was rather disgusting and unhealthy. It got increasingly worse, until we had to place a second call to have it repaired. Reading the water conservation signs all over the mirrors and watching that amount of water continuously pour from a faulty connection was just sad. After the repair, it would have been appropriate to pick up the toilet tissue left behind. It was an adventure trying to find good deck boards without stepping on a board that was not secure and lifted up near someone else. The popped nails were not a joy to find under foot either. Even the stair case leading from the third floor to the second floor deck was not very tight. Every window’s blinds were incomplete, missing enough components for the neighbors to peer inside – no privacy. The living room sliding door was impossible to open; it seized up completely. The toaster is broken. The kitchen counter top is improperly installed and leaks water from the sink if you’re not careful. We noticed the vent in the kitchen was so blocked with food and debris that the stench was unbearable. The living room lamp cord is taped around the plug in such a way as to be hazardous – we unplugged it and did without. The window in the bedroom with the fish bedding was broken. The first floor entrance has flooring that is separated and curled up as a tripping hazard. It was odd that there was not a binder that would have all the needed info about the house, as shown in the photos for the ad. Overall, the dated and ignored condition of this house is enough to make us think twice about trusting what we see on the internet and read in the future. I would not recommend this property to anyone else and am actually hard-pressed not to launch a formal complaint. Moving forward, we will be sure to consider all options and reevaluate our loyalty to...

We have rented from Hatteras 6/7 times over the past 10 years. Most of the time it's been ok. It was never unpleasant enough to not make us never use them again , that all changed this year. First I would like to say there were 2 women that were truly superstars and could not have been more helpful. Kathy and Jeannie , and the people dispatched to the home we rented to take care of most of the things that were wrong were also very , very nice. That's where it stops. It has been nearly a month of calling to get some resolution to our situation and NO ONE has bothered to return my call(s) even after a very detailed messages ( figured they could take time to listen to what happened and have all the details before they called me back) A woman named Dawn left me a message while still on vacation , I called her back and left a message and then a woman named Holly called me , I have been calling her while we were still there and since we have been home , nothing. I understand times are very different with COVID-19 and businesses are busier than usual, there is no excuse not to call someone back for nearly a month . Please keep in mind we were asked to not bother to try to check in until after 5:00 to give them a chance to clean and prepare ( no problem) we got to our house at around 6:40 PM. This is what we found: Inside furniture outside the house, dirty towels from prior guests hanging on the front deck of the house, candle wax from the floor above that had dripped onto the main deck , the pool filled with sand , the hot tub also filled with sand ( I understand it's the beach , this happens , it shouldn't be like that on the first day ) the hot tub also had a FORK IN IT , yup a fork. Broken deck chairs ,trash in the pool area ,not one working outlet outside , downstairs. Once we got inside there were 2 crates of soiled linens in the entryway.Now we wondered if the house had been cleaned at all. 2 of the bathrooms had no lights in the shower.The shower curtain liner in the master bathroom was filthy/ moldy . Crumbs on the kitchen counter , tubs and toilets that could not have been cleaned because you could see the dirt on the towels we used to scrub them , Living room furniture was dirty , missing fitted sheets from linens, Item left in washer, dirty mattress cover, blankets that had hair on them , air filters hadn't been changed in who knows how long , filthy with dust ( not the best time to have poor air quality) The living room fan popped and sparks rained down when you turned it on. The table in the screen porch area was covered in sand and there was slippery candle wax on the deck ,right outside the door. A band aid covered an outlet on the kitchen island. We spent the night , bleaching , scrubbing cleaning , washing dishes, vacuuming and doing laundry just so we would feel "safe" sleeping in the house after having driven for 9 hours. Who knew if it was partially clean or not clean , didn't smell clean that's for sure. There were screens and air conditioners left on the stairs going down to the "game room" which was so gross you really couldn't use it anyway. They came to clean the pool and hot tub the next day and sent maintenance people to fix some of the other things . They dropped off the right fitted sheet ( I understand how the wrong one could wind up in there, there's a million white sheets being laundered , bound to happen)They dropped off a shower curtain liner so I could replace the gross one. It is not as if I am looking for a refund on my entire vacation we did lose time to cleaning and calling and trying to find resolution, not to mention having to worry about was this house clean? are we going to get sick? It was very , very stressful and I'd really think twice about using this...