Cass And Company Salon — Local services in Avon

Update to my review: I changed my rating from 1 star to 3 stars. I finally was contacted by the owner. We had a very good discussion. I appreciated her for being upfront with me regarding the situation. She was very apologetic and did, in fact, send me a refund for the bad experience. I believed her when she told me she will use this experience as a tool for her staff to improve the experience for future customers. I anticipate that if you go here your experience will be better than mine. Thanks to the owner for righting the wrongs!

Please pay attention to all the 1's on these reviews! What they say is true! I wish I had known to look here first! This company is not interested in righting their wrongs. I wrote them a pleasant letter indicating all the bad things about my experience at their salon. One, I did not receive my 35% discount as a new customer. Two, I was not given a tour nor was I offered coffee or wine. (Apparently wine is only offered to customers who come often!) Three, the stylist left huge color stains all over my hairline and let me leave looking ridiculous. I addressed all these things and more in my letter to the owner. The only response I received was an apology. They did not offer any money back or offer to refund money for my new customer discount. They didn't offer any compensation for the stain on my hairline. They actually told me in their response letter that "we have obviously not been able to make you happy"...well the problem was they didn't even try. Now, I know people make mistakes but when you do you need to Man Up! and own them and make it right. I'm not one to believe the customer is always right but in this case they should have taken responsibility for their errors and offered to fix what was wrong! The owner has chosen to blow me off and ignore my letters! They have not done anything to resolve the situation except to ignore it! All I wanted was to be acknowledged and shown that they were concerned and refund me what they owe me. I wanted my 35% discount as stated on their website. Then I wanted a percentage in return for the mess on my hairline. PLEASE DO NOT GO HERE!! There are plenty of other salons in Avon and the surrounding area that will treat you better and do the right thing! This was supposed to be the "Best experience of your day" according to their tagline on their website. Don't fall for it! It's just a line. I went as a gift to myself for my birthday. Not one person read my paperwork and acknowledged that it was my birthday. When you leave a salon you should feel pampered and happy. This place will make you feel left out and confused and frustrated because you spent so much money. I spent well over $100 and did not have anything close to a $100 experience! If you value good service then...

I just moved to the are last spring and I've tried a couple of different salons. I think I've found my favorite. It's been a rough year so a couple of weeks ago I treated myself to a spa day. I needed my hair trimmed. I was lucky enough to get an appt with Brittany Knight. She's a magician. I explained (badly) what I wanted, or thought I wanted, and definitely what I didn't want. She. Nailed. It. I dont know that I've ever walked out of salon and gotten exactly what I wanted and especially since I wasn't even really sure what I wanted to begin with. But wait...there's more. As she was cutting my hair, I was fascinated by another stylists hair color. So much so that I probably looked like a creepy stalker. My hair was black. And dyed with box dye. Over what is most likely all gray at this point. I finally asked Brittany if she thought we could get my hair to do that. She didn't even hesitate. Yes we can. I'll be honest, I didn't believe her but I made another appt for a color session. It's absolutely perfect. She did amazing. It's not EXACTLY like the other stylists but it's perfect for my skin tone. She took the time to explain the process and was honest about how long it would take. She was friendly and knowledgeable through both appointments.

The day I had an appt for the hair cut I also made an appointment for a facial. The esthitician, Brittany Canavan, was an angel. I told her I'd never had a facial before and this was more of a pampering thing than corrective but I was always open to suggestions. She made some and we went with it. She went above and beyond to make me feel comfortable and she took the pampering part seriously. I felt amazing when I walked out of the salon. I will go back. I will recommend to my friends and family. Thank you for...

Cass & Co Salon in Avon, IN is hands down one of THE best salon choices you can make. I have been a loyal customer since it's inception in 2001, have referred many people to the salon and will continue to do so. The staff is accommodating, friendly and extremely professional. You begin to feel like they are your extended family, which is just the way they like it! Their mission statement says it all, and most importantly, has held up over the course of time: Mission Statement "Our goal is to create a feeling of warmth, welcome and comfort in a place that provides quality and creative services while being the best in the eyes of our guest, team members and the community. We will always strive to build long-term guest and employee relationships based on mutual respect and loyalty."

It is extremely unfortunate the rash of negative and nasty reviews all in the last week. Obviously someone is out for a smear campaign. Sad that they have resorted to calling upon others who have zero connection to the salon to help spread their twisted garbage. I can imagine JUST the type of girl this was in school- I'm sure mommy/daddy always fought her battles. Now she has minions. You all need to learn to think for yourself, and young lady, YOU need to grow up.

For those of you who are reading these reviews for a clear, honest opinion of the salon, I sincerely hope you look past the disgruntled little lady and her minions. I challenge you to make an informed choice the best way possible...by trying it! I have 100% confidence that you will come away from your visit happy, satisfied, and a NEW...