Best Buy — Local services in Avondale

This was the worst experience I have EVER had at this Best Buy. On 3-27-17 I went in with an external hard drive that I had photos on. I ask the associate Cody if there was any way to view the photos I had on the drive through my phone. He suggested to buy a USB/samsung adaptor, so I did. Once I had purchased it, he said we could take it out and try to view them on my phone. Once it was plugged in, he took my phone trying to figure out. He unplugged and plugged it back in multiple times (not knowing what he was doing) I suggested looking it up on YouTube, so he did(on his phone) he then tried what he found on YouTube but it didn't work. He also tried it on my wife's phone but no luck. He then took it to another associate but he also didn't know. He then directed me to the geek squad where they quickly told me it wouldn't be compatible with my phone and that I needed a computer to view them. I then returned the adaptor and left.....One 4-12-17 I hooked the hard drive up to my computer to print a photo and it said there were no files on the hard drive! I was heart broken ! My 3 TB external hard drive, with 10+ years of photos from my wedding, birthdays, holidays, Disneyland, Hawaii, Grand Canyon, EVERYTHING was on that drive! Gone! I had not once touched it since they messed with it at Best Buy. I then took it back to Best Buy at the geek squad counter and explained what had happened. That the files were gone and I didn't delete them. I had pointed Cody out to the associate and called him over. I refreshed Codys memory about the 27th and he at first denied ever helping me, he stated that I had the wrong guy, but then after I had told more about the incident he "remembered" that the cord didn't work. He denied ever touching my phone AND my wife's phone.The geek squad associate then asked if he had ever messed with the phone or plugged in the hard drive and he denied it! He did agree to suggesting the adaptor and that's about it....you could tell in his face he was trying to save his butt because HE KNEW! He got out of the picture as soon as he could... They ended up charging me $50 just to see if they can recover anything from it (this all happened on the 12th) On the 13th I got a automated message saying they recoved the missing data and I could go pick it up... I ALSO got a call saying that they couldn't recover anything and that there were only 2empty files (witch were there when I tried to print the photo) he said that they could send it in for further analysis witch was going to be another $600-$800!! Thousands of photos lost! And they didn't want to admit that they had messed up. I am appalled, deeply heartbroken and angered by the lack of respect and honesty these people have. All of this running around and lying for NOTHING, my photos are still missing and I'm out of $50. Very disappointed and will never be back to...

The reason for this poor review and dissatisfaction of my experience at Best Buy contains two parts. First Best Buy has completely given up on the idea of customer service, in fact they no longer even pretend to care. It will not surprise me at all if they go out of business tomorrow due to their terrible attitude towards the customers. To be fair Best Buy will probably treat you well if you are happy to pay top dollar for the same items you can find elsewhere for substantially cheaper. However for those of us who actually use our brains for what their intended for, Best Buy would rather not have you and I as customers, period. The situation took place at the Best Buy location in Avondale Arizona apx. 6-6:30pm Jan 6th, 2019 where my wife and I attempted to purchase a Xbox One game and tried to take advantage of their so called " price match program". We used Walmart as the matching competitor due to the fact that they sold the same game for apx. $5 bucks less. Best Buy refused to match the price because they claimed that Walmart was using a third party vendor to meet the demand. Okay? So we use Amazon because they too carry the same game for $5 buck less, Best Buy declined to price match Amazon aswell even though it was sold via Amazon Prime free shipping? Completely frustrated with this game of F.U. customer and nevermind the fact that we recently bought a five hundred plus dollar Dyson vacuum a few weeks ago we were getting the memo; pay top dollar and if you don't like it then leave. Collecting my emotions we inquired on the extended warranty they offer for the Dyson we purchased a few weeks ago, it was still applicable for purchase. My wife and I were contemplating rather we should purchase it being that if anything (within reason) goes wrong with my five hundred plus Dyson we could simply bring it to Best Buy for a replacement unit. Wrong again "valued" customer, we Best Buy only offer a "service plan" for "that" item not a replacement plan? Considering that their "service plan" is only for two years and the Dyson manufacturer's warranty is for two years, what value are we actually getting for our $70 bucks? All this I have written about took place between myself and the female manager on duty at the time listed above. Bottom line is this company is a sinking ship and is exhibiting every unethical practice in their power to rip you and I the customers off so they can stay afloat. I truly believe you will always pay more for the same items you can find elsewhere so why still shop here? P.S. I did not buy the game nor the so called extended warranty. Thanks but NO...

Keep in mind that I'm 2.5 hours away and had my knee replaced 2 weeks ago, so getting there was hard enough already. I had to return a Chromebook, which did, no issues. Decided to buy a tablet and a phone, which is what I'm used to, I'm no techie and those are my only devices. Chose a Samsung Galaxy S24 Ultra and a Samsung Galaxy tab S10 plus. Opted to trade in my old phone and tablet.

And that's when the stuff hit the fan. They wiped my devices clean in a full factory reset BEFORE i'd had a chance to sign into my new ones. Again, I don't use a computer, only a phone and tablet, so because of all the security measures, I had no way of signing into my new devices.

And the Best Buy employee looks at me and says "sorry, there's nothing we can do"

So I demanded a full refund immediately, which included a reverse of the trade in, and that's when the twitching handjob behind the desk has the balls to try to charge me with restocking fees because the boxes of the new devices had been open.

... Well, whose fault is that, dumbass? I flatly declared there was no way in hell I was going to pay for restocking fees when it was their screw up, not mine. In comes a guy from the geek squad, possibly a manager, i don't have to pay restocking fees, yay.

The other guy hands me my phone... He forgot to put my Sim card back in 🤦🏻‍♀️ I did get my Sim card back but wtf, you guys. Then, the case on my tablet had broken when they took it out, I figured I'd just get a new case. But the store is completely out of tablet cases or covers, of course.

So I am home now, with my old devices, had to set them up manually as new devices with no backup, I'm still working on it. My tablet is naked, has no protection, no kickstand, nothing. All my books are gone. The only things that came back were the things I use Google services for, yay Google.

I am done with Best Buy, they're not getting any business from me ever again. I'll wait until after the holiday craze and get my devices elsewhere. I know stores will hire anyone no matter how dumb or incompetent this time of year but this is ridiculous.

I see Best Buy responded but I have no way of replying: I do not use social media. But the guy who wiped out my device was named Scott. Red...